Barclays Hiring for Tester at Pune, Maharashtra Full Time

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

The Test Lead is responsible for managing end-to-end testing phases such as QA, Customer Experience (CX) / User Experience (UX) Acceptance Testing (including UAT / Business Live Proving support) as well as responsible for all end-to-end test governance for Release Implementations for products, large/complex projects or a Programme of initiatives that impact the core systems, applications & platforms across the Contact Centre Technology estate and AWS Cloud Platform Services.

Hybrid Working

BUK & BX – All locations (

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• The Test Lead is responsible for supporting, defining and embedding Test Strategy, planning, reporting and execution (including QA / UAT & Business Live Proving) of Contact Centre applications and AWS services across the Contact Centre Technology estate.
• Delivers effective Test management within contact centre Technology programmes, identifying appropriate timelines, financial and resource requirements/implications and fit with other activities, including business as usual
• Support and drive the technology roadmap strategy for AWS services
• Define Test Strategies and manage overall test governance and reporting
• Working with the developer community to support Test Driven Development (TDD) and Behaviour Driven Development (BDD), define appropriate test phasing and coverage and automation scripting.
• Support feature backlog refinement process with business analysis (BA) and Product Owner / stakeholders in defining detailed ‘testable’ requirements through user story refinement / acceptance criteria for creation of Acceptance Test scenarios (Features / MVP) through AGILE delivery
• Manage overall end-to-end testing delivery and test governance / MI across
• Responsible for resource management activities within the programme/ projects and ensure effective utilization
• Responsible for extending the governance support for all the testing phases of the projects like CIT/System testing/UAT/OAT etc as appropriate
• Evidence test execution and defects to support the S05 Barclays Agile Change Lifecycle (BACL) Governance or Lean Control tool (LCT)

What we’re looking for:

• Test management and execution of complex applications and integrations.
• Test management and execution experience of Customer and colleague facing applications across usability, functional and non-functional requirements
• Knowledge and experience of Test Management and overall testing lifecycle
• Defining test strategies
• Industry best practice for testing knowledge
• Team management and Recruitment support as required
• Testing experience would be an advantage
• Knowledge and understanding of change methodologies such as AGILE
• Experience of change management in a contact centre environment.
• End-to-end test management, from testing scripts, designing and execution
• Contact centre experience (Agent Desktop applications and platforms, telephony toolbars and other common telephony related applications including mobile applications)
• Detailed knowledge of Telephony & IVR applications in a fully virtualised multi-site environment
• In-depth knowledge of desktop applications, telephony toolbars call routing & customer experience management within the call centre environment
• Knowledge of technical applications, platforms and infrastructure within contact centres
• Detailed understanding of desktop applications used within Barclays group
• Knowledge and experience of testing lifecycle particularly User Acceptance Testing (UAT) and Business Live Proving (BLP) from a Customer experience perspective

Skills that will help you in the role:

• Complex Contact centre test experience (Desktop, Speech IVR, Softphone, Routing, Chat, Core Platforms,)
• Knowledge and understanding of change methodologies such as AGILE
• Automation Testing and tools experience
• Experience of change management tools such as JIRA, Rally (Agile Central), Confluence.
• Understanding of Contact Centre practises and operations within Financial Services
• Experience of System, System Integration and QA / User Acceptance Testing
• Experience of Agile delivery
• Experience in testing governance & defect management

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.