Benchmark Digital Partners Hiring for Customer Service Trainee at Bengaluru, Karnataka Full Time

Innovate with Benchmark Digital as a Customer Service Trainee

Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed our customers’ expectations.

We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.

Benchmark Digital Benefits

We offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off; Company-sponsored group healthcare, and life insurance plans. We also pride ourselves on our friendly, accepting work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challenge.

About Benchmark Digital Partners LLC…

Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESGTM | Powered by Gensuite® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESGTM | Gensuite® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.

Benchmark Digital Subscribers

Worldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool

Responsibilities:
Develop understanding of clients’ operations and systems

Gain basic knowledge of Benchmark core applications

Act as liaison with product developers to ensure technical compatibility and user satisfaction

Provide application and functional support to Benchmark customers.

Communicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to customers.

Participate in the User Acceptance Testing for various updates in Benchmark applications if required

Troubleshoot/escalate the user inquiries timely via email, phone, or other tracking tools

Gathering & understanding requirements from the customers

Drafting Business Requirement Documentation (BRD) for project specifications related to business analysis

Qualification & Experience:
B. E / B.Tech fresher, (2022)

Graduates in information systems/computer science, engineering/science fields, communications, and computer-related training

Excellent written and verbal communication skills

Good time management skills

Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word

Experience writing queries involving multiple tables from MS Access, SQL Server, etc., highly desired

Location: Bangalore (Hybrid)

Questions about the position? Please contact us at jobs.aapac@benchmarkdigital.com