Full Job Description
School of Hospitality and Tourism Skills
Job Description – Trainer
Job Title:
Trainer – School of Hospitality and Tourism Skills (Front Office)
Reporting to:
The Trainer- Front Office will be directly reporting to the Principal or Project Manager of the School of
Hospitality and Tourism Skills.
Job Overview:
The Trainer Front Office SHTS provides practical hands-on training in related subjects in the office labs
and theoretical training in the classrooms of the University. Their duties include planning les-sons that
target specific skills and concepts, managing classroom behavior to keep all students engaged in the
lesson and providing individual support and feedback for their students. They take care about the
student’s progress, health & safety and development of the skills.
Roles and Responsibilities:
1. The Trainer provides training in practice, according to the theoretical training templates and the
training plan.
2. He/ She should train the students for multiple skills with the practical execution of all activi-ties in
the front office area.
3. He/ She should directly observe the student’s work and provide constructive timely feed-back to
reinforce good practice. He/ She has to identify areas for improvement and enable the student to
evaluate their own performance and progress.
4. The Trainer provides regular feedback on the student’s progress including achievements; identify and
articulate any areas for improvement as early as possible and take appropriate steps to facilitate
improvement in performance or initiate remediation processes.
5. He/ She trains collaborate with all staff members to achieve all instructional objectives and
supports the admission cell from time to time.
6. The Trainer practice activities in the same way as in real life and get the student ready for
hospitality environment (productivity, evolution, etc.)
7. He/ She is responsible for following the rules of BSDU and taking care about a clean and proper
Front Office facility, including computer, equipment, materials, etc.
8. The Trainer designs and implement all lesson plans for district curriculum program and pre-pare
all requirements.
9. He/ She is using new technologies and keeping the skills and knowledge up to date.
10. Other activities and responsibilities as may be assigned by the Principal and Project Man-ager of
the school.
Requirements/Qualifications:BHM or an equivalent or higher degree.Good speaking, writing and communication skills in Hindi and English language,
knowledge of French an advantage.
Previous teaching experience and at least 5 years of practical front office experience is
an advantage.
Very Good computer skills (MS Office / Hotel software)Proven organizational and time management skillsAbility to maintain a professional personal appearance, attitude, and work behaviour at all
times
Ability to work well independently and as part of a teamAbility to work well with students with various learning needsHigh flexibility to support the team and take over teaching of teammates if necessary.Duty of care towards infrastructure, machines and equipment.Ensure compliance with current health and safety regulations.Time flexibility according to the requirements of a hotel businessFriendly and nurturing disposition
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