Bifold Dynamix Hiring for Front Desk Executive at Chennai, Tamil Nadu Full Time

We, a leading staffing firm, are currently seeking a dedicated and customer-focused individual to join our client’s esteemed organization as a Customer Service Representative. In this role, you will handle customer complaints and inquiries, providing timely and effective solutions and alternatives. Your responsibilities will also include record-keeping of customer interactions, processing customer accounts, and ensuring adherence to communication procedures and policies.

Main Duties and Responsibilities:

• Take ownership of customer enquiries and communications, offering assistance, advice, and relevant information.
• Identify customer needs and strive for first contact resolution to deliver efficient and effective service.
• Respond to service requests, enquiries, and customer communications through various channels, leveraging Information and Communications Technology (ICT) for enhanced service delivery.
• Manage cash handling and payment facilities, including payment acceptance, allocation, and reconciliation.
• Act as an advocate for the Customer First Contact Centre, fostering positive communication and constructive relationships within the organization.
• Maintain strict adherence to the Data Protection Act, ensuring confidentiality and compliance with guidelines for information release.
• Flexibility to attend stalls and events, with an advantage for candidates experienced in counter sales.

Qualifications and Requirements:

• Previous customer service experience is preferred, but freshers with exceptional communication and problem-solving skills are encouraged to apply.
• Strong interpersonal skills and a genuine passion for engaging with customers.
• Excellent written and verbal communication skills.
• Knowledge of cash handling procedures, with added advantage for counter sales experience.
• Ability to work effectively in a dynamic and fast-paced environment.

Salary and Benefits:

• Competitive monthly salary ranging from ₹15,000 to ₹18,000.
• Opportunity to work in a customer-centric environment and contribute to the success of our client’s company.
• Potential for professional growth and development within the organization.

Application Process: If you possess excellent customer service skills and are eager to take on the role of a Customer Service Representative in our client’s organization, we invite you to apply through our staffing firm. Please submit your updated resume and relevant documents to [contact@bifolddynamix.com]. Our team will efficiently process and forward your application to our client for their review and consideration.

Join us in creating positive customer experiences and making a significant impact on our client’s organization. Apply now!

Note: The final salary offer will be based on qualifications, experience, and demonstrated customer service capabilities. Freshers are encouraged to apply with enthusiasm and confidence.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Speak with the employer
+91 8825475565