Big BANG HR Advisors Hiring for Head Collections (Geography Head) at Mysore Full Time

• Responsible for upholding the brand by achieving collection targets of the assigned region, managing delinquent customers for collections of legitimate dues, and managing various channels / partners used for debt servicing in the region.
• Formulate strategy for collection and recovery in assigned DPD buckets, and conduct periodic reviews with the collection executives/managers for performance improvement
• Analyse & provide early warning indicators to Credit & FCU, based on collection feedback & delinquency performance
• Work on initiatives that can enhance efficiency and automation of collection processes for better effectiveness
• Collaborate with Credit team to provide customer profile feedback observed for delinquent cases
• Escalate relevant cases for HO to take action on initiating auction or write off depending on applicability

• Track and analyse reports and MIS, review and implement performance sheets and provide feedback for course correction
• Implement & improve collection processes such as payment reconciliation & statutory compliance
• Stay up to-date with the emerging trends in the industry and peers for improvising the collections strategy
• Support enforcement agency empanelment (for SARFAESI execution) & performance monitoring
• Assist in Legal collection strategy for collection performance improvement
• Coordinate with law firms, initiate legal actions against NPA accounts, re possession and sale of property
• Review account allocations and collections targets by bucket to agencies/ in house team
• Coordinate with legal team to ensure legal action is taken on specified case
• Ensures that all written correspondence complies with policies in terms of verbiage and frequency of contact
• Ensure that the team follows all the guidelines and processes set by the organisation
• Model and foster behaviours that support the organization’s values and culture creating an atmosphere of trust, cooperation, accountability and dedication to organization
• Set productivity targets & monitor performance of the Area Collection Managers, agencies of the mapped region

• Execution & Delivery – Takes ownership providing timely and result oriented solutions with operational excellence.
• Accountability – Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams.
• Effective Communication – Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback.
• Innovation – Self driven and encourages others to actively look beyond boundaries for new insights and opportunities for success.
• Customer Service Orientation – Identifies and anticipates customer needs and responds to them by maintaining long term relationships.Collaboration – To ensure smooth operations in the branch.

Job Type: Full-time

Pay: ₹1,000,000.00 – ₹2,400,000.00 per year

Schedule:

• Day shift

Education:

• Bachelor’s (Required)

Experience:

• total work: 10 years (Required)
• NBFC/HFC: 3 years (Required)
• collection: 5 years (Required)

Speak with the employer
+91 9004049219