Bigbang HR Advisors Hiring for Contact Center ( Assistant Manager customer service ) at Mumbai Full Time

 Contact Centre operation management – International Processes (North
America / Europe / Middle East)
 Handling customer/Client queries/complaints (on call/email/Chat)
 Escalation & Social Media complaint management
 Responsible to achieve KPI performance targets
 Inform customers by explaining procedures; answering questions;
providing information
 Update job knowledge by studying new product descriptions / Terms &
conditions; participating in trainings.
 Maintain and improve quality results by adhering to standards and
guidelines; recommending improved procedures, Ensure process
adherence.
 Team Improvement processes, identify gaps
 Handling MIS reports such as TAT reports, Monthly meetings data and
other reports which are required to be presented in front of senior
management.
 Performance summary preparation of Monthly Business Review.
 Candidate should be ready to work in night shift.

Job Type: Full-time

Salary: ₹400,000.00 – ₹1,000,000.00 per year

Schedule:

• Night shift
• Rotational shift

Experience:

• Contact Center: 3 years (Required)
• International Process: 1 year (Required)
• Team Handling: 1 year (Required)
• KPI/KRA management: 1 year (Required)

Language:

• English (Required)

Speak with the employer
+91 9004049219