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Private Jobs / Private Sector
Bigbang HR Advisors Hiring for Contact Center ( Assistant Manager customer service ) at Mumbai Full Time
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Contact Centre operation management – International Processes (North
America / Europe / Middle East)
Handling customer/Client queries/complaints (on call/email/Chat)
Escalation & Social Media complaint management
Responsible to achieve KPI performance targets
Inform customers by explaining procedures; answering questions;
providing information
Update job knowledge by studying new product descriptions / Terms &
conditions; participating in trainings.
Maintain and improve quality results by adhering to standards and
guidelines; recommending improved procedures, Ensure process
adherence.
Team Improvement processes, identify gaps
Handling MIS reports such as TAT reports, Monthly meetings data and
other reports which are required to be presented in front of senior
management.
Performance summary preparation of Monthly Business Review.
Candidate should be ready to work in night shift.
Job Type: Full-time
Salary: ₹400,000.00 – ₹1,000,000.00 per year
Schedule:
- Night shift
- Rotational shift
Experience:
- Contact Center: 3 years (Required)
- International Process: 1 year (Required)
- Team Handling: 1 year (Required)
- KPI/KRA management: 1 year (Required)
Language:
- English (Required)
Speak with the employer
+91 9004049219