Binks Hiring for Customer Delight Associate at Remote Full Time

Job description:

• Respond promptly and professionally to incoming customer queries via phone or chat

• Maintain an updated knowledge of the organization’s products, services, and customer service policies

• Ability to handle escalations seamlessly

• Document customer interactions when necessary, compiling documents and forwarding information to interested parties

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits, upsell and cross sell.

• Participate in training opportunities or additional tasks provided by the organization.

• Establish and maintain good rapport with customers by using fluent language and anticipating their needs.

Requirements:

• 1 year of previous customer service experience would be a plus preferably in fashion and apparel industry

• Friendly and welcoming approach with clients and other members of the customer service team.

• Familiarity with customer-relationship management (CRM) software programs

• Customer obsession attitude

• Ability to explain complex concepts in a clear, simple manner to customers

• Strong command of written and verbal English

• Excellent organizational and multitasking skills

• Ability to maintain a calm and polite manner in stressful situations

• Willingness to cooperate with customers and management to resolve any issues that may arise

• Open to working in rotational shifts