Birdeye Hiring for Billing Associate at Gurgaon Full Time

Why Birdeye?
15 years ago brands controlled customer experiences. But in 2021, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.
To learn more, please visit: https://birdeye.com

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Requirements*
Qualification: B.Com/M.Com
Experience: 6+ years in similar billing profile
Responsibilities

• Collaborate with the Sales and Account Management teams to accurately invoice clients per the terms of the contract
• Read and understand the terms of each contract—particularly as it pertains to billing, but also become familiar with the scope of work, costs, deliverables, and schedule
• Prepare invoices for customers in accordance with contract terms in an accurate and timely manner
• Ensure accurate application of payments and credits by following established guidelines
• Securely and accurately process credit card information, setup automated billing payments, and update credit card information
• Maintain the billing email inbox and ensure professional, timely, and complete responses to all inquiries
• Maintain the billing task queue and ensure professional, timely, and complete responses to all inquiries
• Make and receive phone calls to discuss billing, accounts receivables, and other general inquiries with professionalism and tact
• Support the Accounts Payable and other Accounting/Finance related functions as directed
• Resolve customer billing questions and issues in a timely, professional and accurate manner
• Guide customers through features and functionalities; respond to suspension concerns and account delinquency; close and transfer accounts when needed
• Identify ways to improve customer support and develop new and improved existing customer responses; Act as a customer advocate by sharing suggestions on how to make the platform work better
• Work to maintain resources and tools for internal and external users; Issue Refunds and answer billing related inquiries
• Collaborate cross functionally to support a customer in achieving full problem resolution; Ensure overall internal customer satisfaction benchmark scores
• Identify customer issues and work with engineering teams to address them; Build and develop improved billing features and internal applications by partnering with our engineering teams.
• Takes ownership and ensure tasks are completed on time
• Detail oriented with excellent written and oral communications skills.

Benefits

• Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
• We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!

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Job Type: Full-time