Bizongo Hiring for Technical Support Engineer at    Bengaluru, Karnataka, India Full Time

Job Description

You’ll be a great fit for Bizongo if you: – Previous experience in a Tech Support role.- Strong expertise in handling production issues, doing first level of investigation, identifying the cause and resolving them- Good Analytical Skills- Good understanding and work experience with Linux, Java, Spring Boot, SQL, one of RDBMS Database- Good Understanding of AWS Infrastructure including EC2- Understanding of ELK, NewRelic or similar platforms will be a plus- Understanding of NoSQL databases like Mongo will be a plus- Understanding of Docker, Kubernetes will be a plusExtra brownie points: – You have a successful track record working in a cloud based product and resolving technical issues ensuring highly satisfied users- You have a passion for delivering the highest quality technical support to users- You’re a self-motivated team player who relishes every opportunity to problem-solve and troubleshoot- You have a basic understanding of web, micro-service concepts and troubleshooting practices- You have a solid understanding of how to troubleshoot issues in a Linux environment- You have a passion for technology.Why work with us?– One of the fastest growing B2B startup in India- Leveraging Technology to disrupt the unorganized manufacturing and B2B domain Work on Artificial Intelligence, Robotic Process Automation, IoT and bring some of the latest technologies in redefining the B2B experience for made to order products.What will you work on: – Provide first level of Technical support to Bizongo’s customer and partners- Understand Bizongo’s Product Suite and Technical Infrastructure to be able to solve issues raised by the users in quick time- Engages with the engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.- Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.- Translates feedback and creates processes and workflows for case resolution.- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to the manager or readiness team.Job Types: Full-time, Regular / PermanentSalary: INR1,500,000.00 – INR2,000,000.00 per yearSchedule:

• Day shift
• Morning shift

Education:

• Master’s (Preferred)

Experience:

• Technical support: 3 years (Preferred)
• total work: 4 years (Preferred)