Bombay Sweet Shop Hiring for Customer Satisfaction Executive – Voice / Chat / Email at Mumbai Full Time

Bombay Sweet Shop is a Mithai Factory, Shop & Cafe by Hunger Inc., the company behind The Bombay Canteen and O Pedro. At the Sweet Shop our chefs looked at Indian sweets and the tradition of gifting sweets and turned these on their head to create sweets that may sound familiar but may taste and look a little different

Customer Satisfaction Executive – Voice / Chat / Email

Customer Support / Associate Expert

Location: Mumbai

Job summary:

Do you have a passion for customer service and enjoy working with a fun team? If so, we want you to work with us!

As a Customer Service Executive you have a sound knowledge of the products and services offered at Bombay Sweet Shop and can help customers via whatsapp / phone / email track and place their orders, answer any questions they may have and escalate any issues to the management to handle. You will build positive relationships by displaying a friendly, conversational yet professional and trustworthy attitude and being sincerely concerned with customer queries. Helps build and update the customer database. A passion for food is a plus!

Responsibilities:

• Answer and resolve customer queries via WhatsApp / call / email on products / order status enquiries etc. in a timely manner

• Track enquiries

• Communicate leads to the Sales team

• Escalate any issues to the Operations Team

• Collect customer data and build / update database

• Share feedback with the team on a daily basis

Qualifications / Skills:

• Any degree / diploma or equivalent

• 1-2 years in customer support

• Excellent english skills – reading, writing & speaking

• Technologically proficient (Email, Whatsapp, Word, Excel)

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Application Question(s):

• Where in Mumbai are you currently located?
• Are you covid vaccinated ? (first/second dose)
• If shortlisted- what mode of transport will you use to travel to work (location: Byculla)

Work Remotely:

• No