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Private Jobs / Private Sector
BPTP Limited Hiring for Customer Care at New Delhi Full Time
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Job description
Number of openings
5
Job function
Media and Communication
Project
Preferred location
Work from office
City
New Delhi
Job description
.1. Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner
2. Respond to emails and letters from customers regarding queries, in a timely manner
3. Collect and communicate customer feedback in a timely and efficient manner
4. Maintain and update the database with information on the nature of queries and status of resolution
5. Update customers on the status of their queries and complaints in a timely manner
6. Record all customer complaints / issues received and resolved
7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
9. Added responsibilities will be given as and when required.
Experience (years)
2 – 5
Qualification
GRADUATE
Skills
Organization unit
Department
Human Resources
Designation
Assistant Manager
Base Location
Delhi