Full Job Description

1* CSI Improvement*

Discuss with the marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership
Develop and implement a mechanism to capture customer feedback at various stages in the sales process (like test drive feedback, feedback on overall sales experience, etc.)
Capture customer feedback post-delivery through feedback form and analyze the customer feedback
Develop counter measure to eliminate negative feedback from customers in future
Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form
Update customer follow-up’s in sales force
Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction

2. Delivery process:

Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.
Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process
Ensure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process

3. CR activities:

Communication to all the customers through telephone, direct mailer on all CRM activities

4. Customer Database management:

Check in e-dealer whether all the mandatory fields are recorded.
Provide feedback to sales executives in case of any missing fields in sales force

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹16,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Thrissur, Trichur – 680306, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Speak with the employer
+91 9072577709
Expected Start Date: 17/01/2023

Bridgeway motors Hiring for Star Assistant at Trichur, Kerala Full Time

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