Bridgeway motors Hiring for Star Assistant at Trichur, Kerala Full Time

1* CSI Improvement*

• Discuss with the marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership
• Develop and implement a mechanism to capture customer feedback at various stages in the sales process (like test drive feedback, feedback on overall sales experience, etc.)
• Capture customer feedback post-delivery through feedback form and analyze the customer feedback
• Develop counter measure to eliminate negative feedback from customers in future
• Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form
• Update customer follow-up’s in sales force
• Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction

2. Delivery process:

• Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.
• Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process
• Ensure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process

3. CR activities:

• Communication to all the customers through telephone, direct mailer on all CRM activities

4. Customer Database management:

• Check in e-dealer whether all the mandatory fields are recorded.
• Provide feedback to sales executives in case of any missing fields in sales force

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Schedule:

• Day shift
• Flexible shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Thrissur, Trichur – 680306, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Required)

Speak with the employer
+91 9072577709
Expected Start Date: 17/01/2023