Britannia Industries Limited Looking For Customer Service Officer at Patna, Bihar, Full Time

Position Title

Customer Service Officer

Function

Educational Qualification: Graduation/ Post Graduation in Management (preferably)

Experience: At least 4-5 years of experience in Export Logistics Management

Replenishment

Stakeholders (Internal)

• Demand Planning
• Regional Customer service & Logistics Manager
• Planning Team
• Transportation Team
• Legal team
• Regional Customer Service Teams
• Sales Team etc.

Stakeholders (External) C&F, Transporters, Vendors

Job Responsibilities/skills

Core responsibilities:

• CFA Management – Stock Management & Accuracy, Depot hygiene & safety, Depot team capability assessment & gap corrections
• Transportation Management – Ensure timely truck placement, timely order execution, Freight Negotiation
• Customer Service – Ensure satisfaction of Direct Customers (GT/MT/eCOM/Others) through timely interventions
• Daily monitoring of key metrics – preparing reports, analysis and actions
• Regular depots visits and monitoring adherence vs SOP’s
• Vendor Management – Facilitate timely resolution of vendor issues/concerns
• Must have skills: SAP, Excel, Good communication, negotiation & problem solving skills.
• Desired skills: Presentations, Data Analytics, TMS/WMS and other tech tools in Logistics & Warehousing