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Private Jobs / Private Sector
Britannia Industries Limited Looking For Customer Service Officer at Patna, Bihar, Full Time
Position Description
Position Title
Customer Service Officer
Function
Educational Qualification: Graduation/ Post Graduation in Management (preferably)
Experience: At least 4-5 years of experience in Export Logistics Management
Replenishment
Stakeholders (Internal)
- Demand Planning
- Regional Customer service & Logistics Manager
- Planning Team
- Transportation Team
- Legal team
- Regional Customer Service Teams
- Sales Team etc.
Stakeholders (External) C&F, Transporters, Vendors
Job Responsibilities/skills
Core responsibilities:
- CFA Management – Stock Management & Accuracy, Depot hygiene & safety, Depot team capability assessment & gap corrections
- Transportation Management – Ensure timely truck placement, timely order execution, Freight Negotiation
- Customer Service – Ensure satisfaction of Direct Customers (GT/MT/eCOM/Others) through timely interventions
- Daily monitoring of key metrics – preparing reports, analysis and actions
- Regular depots visits and monitoring adherence vs SOP’s
- Vendor Management – Facilitate timely resolution of vendor issues/concerns
- Must have skills: SAP, Excel, Good communication, negotiation & problem solving skills.
- Desired skills: Presentations, Data Analytics, TMS/WMS and other tech tools in Logistics & Warehousing