British CouncilHiring for Applications Solution Design & COTS Lead at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Applications Solution Design & COTS Lead

Purpose of job:
To provide technical skills for solution service lifecycle in areas of technical analysis, development, testing, integration, packaging, IT operations and second line support delivering to allocated change requests or as part of support. Technology areas covered will be

Microsoft Windows Server and Windows operating systems

Desktop Operating Systems ( Win7/Win10)

Vbscripting and PowerShell

Microsoft Systems Centre Configuration Management Server (SCCM) 2016 (deployment only)

Integration of third-party (Commercial off the Shelf) applications in standard desktop environment

Packaging Applications (e.g. using Windows Installer, Installsheild, ORCA, etc)

Industry standard procedures on application repackaging.

Documenting the packaged/tested applications.

Group policy/Active Directory

Establish and implement policies, procedures, and technology standards.

Participate in key process improvements for all application packaging throughout the organisation.

Ensure that their workforce are aware of the information security policies and comply with them

Ensures that the team complies to ISO 27001 and IGA related requirements

Send account opening requests effectively

Disable accounts immediately for leavers and Absconders /on long leaves

Document and monitor / review access levels of his/her team

Provide security awareness and education to team

Manage Records to ensure compliance to Freedom of information act

Ensure incidents of their respective functions are closed within SLAs

Experience areas:
Strong Senior level experience in the similar role

Proven experience of Application Integration and Testing in a multilingual global environment, covering below Technology Specialisms:

Microsoft Windows Server and Windows operating systems

Desktop Operating Systems (Win7/WIN10)

Vbscripting and PowerShell

Microsoft Systems Centre Configuration Management Server 2007/2012/2016 (deployment only)

Integration of third-party (Commercial off the Shelf) applications in standard desktop environment

Packaging Applications (e.g. using Windows Installer, Installsheild, Advanced installer ORCA etc)

Industry standard procedures on application packaging.

Group Policy

Active Directory

OS Virtualisation, Application – Virtualization, IIS, Application working in LANs, IT security- firewalls/ encryption, world wide web, browsers, network architectures and technologies

Knowledge of:
Roles and responsibilities specific to SSC Noida

Engagement with IT Industry through introduction of industry best practices – Provide a way of seeking superior process performance by looking at outside industry.

Finding and using new ways of working to achieve business objectives.

Keeping up to date with the ways that successful businesses operate – in IT sector and others – and using their most successful elements (‘best practice’) to address performance gaps.

Initiate implementation and deployment efforts for best practice(s) which are applicable for the organizations’ business needs.

Demonstrate proficiency in other processes to enable cross-skilling (succession planning)

Broaden self skills and knowledge on at least one other service management process.

To provide support and business continuity.

Develop interfaces between processes to ensure effective service delivery.

Contribute to the SSC growth in the following areas: Triple Crown

Soft Skills development

Contributing to the line management activities ex time sheets / keeping staff motivated etc.

Accountabilities, responsibilities and main duties:
(including people management and finance)

Act as technical expert and participate in or oversee a variety of analytical and technical assignments.

The role is broadly split between providing day to day operational ehancements for existing infrastructure services and project based work leading to enable integration and deployment of new infrastructure services and capability.

Leads in designing, specifying and selecting information system solutions, considering functionality, data, security, integration, infrastructure and performance

Understands and support to software architecture design and support level 3 integration team in developing/integration solutions.

Specifies and designs large or complex third party applications. Selects appropriate design standards, methods and tools, consistent with agreed enterprise and solution architectures and ensures they are applied effectively. Reviews others’ systems designs to ensure selection of appropriate technology, efficient use of skills and capability, and integration of multiple systems and technology

Participate and contribute in key process improvements for all COTS applications related decisions throughout the organisation.

Ensure that British Council’s COTS and Integrated Application systems comply with established technology standrads, policies, standards, licensing agreements, and configuration guidelines.

Recommend and execute modifications to COTS and Integrated Application systems in order to improve efficiency, reliability, and performance.

Establish and implement policies, procedures, and technology standards.

Troubleshoot and resolve complex problems, including enterprise application servers.

Qualifications:
 Graduate

Further Information

Pay Band – 8

Contract Type – Indefinite

Department/Country- GIS/ India – Noida

Closing Date – 24/Nov/21

Other Requirements: Must have rights to work in India

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.