British CouncilHiring for Assistant Manager – MIS – IELTS Online at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Assistant Manager – MIS – IELTS Online

Purpose of job:
The role is responsible to work with operations and delivery teams to understand their information needs and develop, maintain reports and systems to full fill them in an accurate and timely way.

Main opportunities/challenges for this role:
Multiple LOBs with complexities

Process with 24*7 operations in Noida (NCR).

Process is responsible for the delivery of English Language Proficiency Exam.

Ensure Compliance

The role is responsible to train the Sr. Executives on the MIS tolls and systems so that they can run them on regular frequencies.

This is a secured process where access to personal belongings and mobile phones or any other electronic devices is not allowed.

The placement for this role is based on the clearance of Background checks.

Accountabilities, responsibilities and main duties:
Plans and leads all MIS operations, technology, and services.

Consults with department heads and upper-level management to understand computing needs, implementing MIS tools, Dashboards to meet these needs.

Ensure data accuracy and security while disseminating information on regular frequencies.

Develop and implement standardized MIS procedures across all business lines.

Carryout process improvement initiatives for increased efficiency and effectiveness by identifying the automation opportunities and delivering them.

Perform periodic maintenance and servicing of MIS system to improve operational efficiency.

Monitor MIS performance regularly to avoid unplanned outages and down times

Conduct training on MIS activities to increase staff expertise.

Track and monitor security of hardware and software systems.

Recommend and implement new technology solutions to improve productivity.

Maintains records, logs, and metrics related to service and support provided.

Creating automation/alert using excels/Google sheet to reduce day to day manual tasks

Understanding the requirements of Management, quickly analyzing them and creating ad hoc reports and dashboard.

Information Security

Read, understand and comply with the information security policies.

Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.

Ensure compliances to Organisational policies like code of conduct, IT policy etc.

Skills and Knowledge

Minimum / essential

Knowledge/ experience and understanding of MIS of Backend operations

Advanced MS office skills

Proactive approach with focus on problem analysis & resolution

Expert in Power BI

Have experience working in different tools like Dot net, sharepoint

Experience

Relevant experience in MIS handling

Qualifications

Graduate in any discipline

Further Information

Pay Band – 6

Contract Type – FTC till 31 March 23

Location – Noida- India

Department/Country- IS /BCMS India

Requirements – Must have current right to work in India

Closing Date – Friday 8 October (23:59 IST)

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.