British CouncilHiring for English Domain – Functional Solution Architect at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: English Domain – Functional Solution Architect

Purpose of job:
Management of the Application Solution Delivery for English Platforms and Systems

Provision of Solution Analysis/Consultancy function to support development of IS Platforms and Solutions for Teaching business

Functional Architecture design and development of English Teaching Systems landscape – Platforms, Solutions and Functional Designs .

Manage Delivery across BC Application team and matrix delivery of Supplier and partner Architects and Solution Design community

Provide Application technical and business consultancy and expert level guidance and support for global Teaching Centre customer and revenue management systems (primarily Pepi/TCMS, SAP-FI) and associated interfaces.

Role context

Global Information Services

Our mission: To support British Council growth by delivering customer-orientated services, innovative technology and streamlined business processes.

Our vision: “The Chosen Professional Service Provider”

Our values: Professional, Joined-up, Flexible, Customer-focused

Equality, Diversity & Inclusion:
The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds.

Main opportunities/challenges for this role

Challenging application environment comprising of circa 50 customised instances of Pepi/TCMS coupled with a complex architecture supporting integrations with SAP-FI, SOLAS OLC, Online payment providers, and several third party invoicing and tax reporting systems

Large product backlog and bug-list coupled with high demand for BC-driven system change in a resource-challenged environment

Challenge of working with suppliers based in Australia and an external helpdesk function

Accountabilities, responsibilities and main duties:
Provision of Solution Analysis/Consultancy function to support development of IS Platforms and Solutions for Teaching business

Championing the alignment of “Toffee” standards across the teaching network – Operational Standardisation.

Leading delivery from Internal and External Supplier teams for New and Enhancement Solutions

Application Design assurance for work done by wider internal / augmented team , Supplier teams . Delievry Validation and Assurance for Functional “fit for purpose” parameter.

Develop anadb manage Configuration of the landscape for Global use of Teaching Systems to enable Teaching Centre business in accordance with full financial / regulatory compliance.

Collaborating and knowledge sharing with offshore (SEAL) support resource

Act as expert 3rd/ 4th line support consultancy for escalated incident support in collaboration with external helpdesk (Prolinx)

Key Relationships:
Circa 500 TCMS users across 50 countries (circa 150 teaching centres)

2nd line TCMS support team – SEAL (India)

External supplier – Tribal Software (Australia)

External helpdesk – Prolinx (UK)

BC Finance and Audit teams

Qualifications

Degree level qualification or equivalent

Role specific knowledge and experience

Kowledge of BC Teaching Centre business and management processes, Student Management Systems ,

Kowledge of BC Finance standards and systems

Ability to communicate technical concepts to a non-technical audience

Ability to comprehend the underlying mechanics of software systems

Ability to analyse complex scenarios and document outcomes

Further Information

Pay Band – 8

Contract Type –FTC

Department/Country- GIS NON-SAP- Noida

Closing Date (Time) – 05th Jul 22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.