British CouncilHiring for Global Marking Support Assistant at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Global Marking Support Assistant – IELTS Operations (Global English & Exams Shared Services)

Purpose of job:
The main focus of this role would be to Support the OSM Delivery Managers and Head of Operations in managing the effective use of the On-screen Marking systems and processes to enable an efficient, compliant and high quality marking operation and ensure that Test Takers’ written scores are delivered within the agreed time frame.

Experience areas:
Demonstrable ability to deliver results in a pressured environment

Demonstrable experience of working with OSM systems

Demonstrable experience of working with diverse and dispersed teams across more than one location

Ability to asses and highlight risk in Exams operations

Knowledge of:
Essential

Have excellent written and verbal English language proficiency (IELTS 6.5 and above or equivalent)

Have excellent organisational skills with the ability to work to strict deadlines, prioritising workload to meet the needs of the business

Ability to produce statistical data to aid improvement of a service

Be proficient with Microsoft Office, especially excel and outlook

Customer-focused mindset

Desirable

Knowledge and understanding of Exam business operation

Experience of On-Screen Marking

Accountabilities, responsibilities and main duties:
(including people management and finance)

Accountabilities:
1) Communication and OSM Inbox Management

Monitor OSM inbox and respond to first level queries with the guidance of ODMs

Move emails to respective team’s subfolders in OSM inbox and ensure relevant ODMs are alerted on the high-risk emails or queries needs urgent attention.

To keep the number of unread emails to minimal in the main inbox

Support ODM for Team Comms & Stakeholders in executing Communication Plan and management of internal/external stakeholders strategically

2) Operational Support (Data entry and system usage analysis)

• Support ODMs with the investigations related to scanning issues and help him/her with

the resolution

• Help ODMs in completing manual scores entry in confidential marking systems
• Logistical support in organising team and centre training events

Provide support to ODMs in monitoring and updating OSM Centre Support site

Provide administrative support to Head of Marking Operations where required

Prepare monthly standup call schedule, and update ODMS and OSM events calendar

Support ODM’s to Maintain a record of daily standup call notes on OSM SharePoint

3) Scanning Compliance

• Support ODMs in vetting centres compliance issues in comms through

monitoring of incidents in the inbox, master incident log sheet

• Monitoring of eScan compliance reports regularly and coordinate actions with

ODMs

• Follow-up with the test centres for incomplete scanning
• Support ODMs to follow-up centres on verification & marking queries
• Provide updates to marking hubs with the guidance of ODMs on the marking

queries

• Keep the records of Verification completion (Civica SLA) during the marking

week and report any variance to relevant ODM

4) Reporting

Support ODMs in producing reports or extract data for reporting

Assist Operations Delivery Managers on data extraction from systems for production of

reports for Head of Marking Operations as required

• Record OSM BAU Incidents on Master Incident log sheet regularly as instructed and

supervised by ODMs.

• Support ODM in OSM data and statistics collection for operation planning work.

Qualifications:
Required:
Any Degree

Further Information

Pay Band – 4

Contract Type – FTC

Department/Country-GM/India – Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.