British CouncilHiring for Head Finance Services at Noida, Uttar Pradesh Full Time

Date: 03-Aug-2021 Location: Noida, South Asia, IN Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Head Finance

Purpose of job:
The British Council is a charity incorporated in the United Kingdom whose purpose is to create international opportunities for the people of UK and other countries and build trust between them worldwide. In 2010 British Council implemented a business transformation program to increase the efficiency and quality of business services it provides in support of its global operations. As a result, a Shared services centre was created for backend support in Noida, India. The subsidiary thus created initially provided IT and F&A services and further added a domestic contact centre and on-screen marking services.

The British Council is now reviewing its Shared services strategy as they wish to increase the use for better efficiency and standardisation. It is expected that the current shared services headcount of 750+ resources will grow to 1500+ spread across multiple global geographies. It will also be expected that the Shared Services will further develop capabilities such as Analytics, Robotics Process Automation and transformation through Centre of Excellence adding to efficiency, showcase stories and moving up the value chain. This will also mean more value-added services being transitioned to the shared services.

The role holder is required to lead the entire Finance delivery operations in BCMS that includes the transactions and the Center of excellence team.

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:
The incumbent has to effectively support business with innovative ideas for leveraging on the capabilities in the team to enhance the effectiveness /compliances and productivity in finance business processes.

Recommend GPOs/RFDs/DFO/CFO to create standardises finance and business processes for overall effectiveness of business delivery

Main Duties

Program Management & Transition

An expert in transition management who understands the key principles of transition management and project management and can advise on effective transition of new processes.

Accountable to drive seamless transition/s within service (end to end).

Transformation and Change Management

To support the organisation in developing a strategy to transform financial process to improve effectiveness, efficiency and compliance.

To design change strategy, assessing impact on business and organisational readiness by recommending appropriate communication, training to achieve successful implementation of transformational changes.

To adapt change management principles to transform processes and tools to drive financial and operational results for business

Leadership & Stakeholder Management:
Provides leadership that inspires, motivates and empowers others from diverse backgrounds within a customer service focused work environment.

A visionary thinker who can deliver strategic projects for the process/ organisation. Creates collaborations with GPO and regional teams to improve effectiveness and compliances to financial processes

Maintains strategic & tactical relationship with the regional and global finance leadership teams to build confidence and trust in BCMS delivery and ensure their needs are understood and services are delivered effectively while sustaining the existing contractual and financial targets.

Proven successes in building, growing and improving profitability, performance & value to business.

Operation management:
Service Design and Delivery

People / Resource Management

Quality Management

Governance & Reporting

Service Design and Delivery

Expert in managing multiple blended financial processes with large headcount.

Mentors and coaches the delivery managers to bring delivery excellence, improve customer experience and transparent services.

Implementing service management principles in service delivery.

Follow participative style of leadership, engage in cross-departmental networking and author forward-thinking service delivery plans.

Ensure services meet or exceed standards specified in the contracts and pre-defined SLA’s.

Identifying risks/challenges and developing mitigation plans to ensure smooth and seamless operation between the British Council and BCMS.

Drives continual improvement projects within process to ensure better efficiencies.

Ensure Business continuity plans are always tested for service and critical services are always delivered as agreed with customer.

People/ Resource Management

Accountable for the integrity of key human resource processes including career development, staff engagement, salary reviews, resourcing approach and performance management.

Quality Management

Embedding and implementation of an effective Quality Management system/ approach, knowledge management and retention principles.

Ensure the process meets all the requirements of standards (internal & external) implemented in the organisation and get them audited at regular intervals.

Governance and Reporting

Analyze critical data for strategic solutions and provide executive reports on the performance the process.

Reporting & governance, to ensure right level of information is shared with the right stakeholders at the right time.

Compliances & Integrity

Responsible and accountable for effective implementation of various organisational initiatives like ISO 27001, ISO 22301 etc. in finance delivery team

Brings transparency and ensures the process is spot audit ready at any time of the year

Key relationships

Internal

Direct: DFO, Finance Leadership team in UK, Regional Finance Directors, Regional Finance Controllers, Internal Auditors, SSC Leadership Team, Finance staff, Function heads in SSC, Other Finance Hub Manager.

External

National Audit office

Role specific knowledge and experience

Minimum/essential

Extensive experience in managing end to end finance services such as Accounts Payable, Accounts Receivable, Income Recording, Income reconciliation, Financial governance, financial accounting etc.

Extensive experience of working with global stakeholders.

At least 20+ years of total experience with 5+ years leading finance service organisation.

Extensive experience working on SAP

SAP certification/project management certification

Role specific skills (if any)

Management of Service delivery

Stakeholder management

Team management.

Qualifications:
Relevant Qualification

Further Information

Pay Band – 9

Contract Type – Indefinite

Department/Country- Finance/ India – Noida

Role Closing time: 18 Aug 2021 (IST 23:59 )

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Job Detail

Job Id

JD2003441

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Noida, Uttar Pradesh, India

Education

Not mentioned

Experience

Year