British CouncilHiring for Head Innovation, Shared Services Centre (SSC) at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Head Innovation, Shared Services Centre (SSC)

Purpose of job:
To lead and develop Shared Services-based innovation:
Acts as a supporting hand to the Managing Director. The candidate helps management in designing and achieving the Annual Priorities of SSC.

Supports and acts as an enabler to SSC-based delivery and support functions in achieving their QCDPC goals (Quality, Cost, Delivery, Processes and Customer Experience).

Creates an innovation portfolio and roadmap to drive growth and spur investment for the shared services and the wider organisation.

Manages the overall solutioning, innovation and continuous improvement agenda of SSC.

Works in collaboration with global teams (SBU/ professional services, etc.) in professionalising the Innovation Lab as a global hub for ideation, adoption accelerators and automation of processes.

Leads the transformational changes led by global teams for effective implementation in SSC.

Ensures appropriate billability of teams within SSC and outside SSC, based on cost/ effort estimates.

Aligns the SSC admin and facilities team with global estates team and manages the team locally for effectiveness.

Experience areas:
Minimum/ essential

Expert Level work experience with strong experience in similar field (innovation, industrialization and/or managed large service delivery).

Certified or trained on a broad range of technology landscapes, concepts, and technology management frameworks.

Experience in developing an innovation strategy and garnering support from business stakeholders, Senior management, employees and customers

Experience in creating an innovation portfolio and roadmap to drive growth and spur investment for captives and wider organisation

Broad knowledge and understanding of the Innovation concepts, tools methodologies, emerging technologies, Global Delivery and end to end supply chain relevant in IT/ITES industry.

Demonstrable experience of successfully leading large spectrum of strategic departments like- innovation, transitions, service design, automations etc in a complex medium to large scale processes

Understanding and experience of industrialisation systems (Lean, SS, DT, QMS, Automation)

Experience of managing of change and industry best practices.

Strong process orientation and ability to develop structured approach to complex situations

Data-driven and analytical problem solving approach

Passion and commitment to customer centricity and service excellence

Excellent communication skills to address a varied range of audiences.

Desirable

Demonstrable experience of using the leading methodologies in systems design and re-engineering to develop value adding systems.

Knowledge of project management / Agile development methodologies

Good cross system understanding of British Council operational delivery and Technologies landscape.

Demonstrable experience of working with third party suppliers for off- the shelf solutions and supplier management.

Experience of working with and/or leading virtual teams to deliver business objectives / programmes.

Decisive and Results oriented

Accountabilities, responsibilities and main duties:
(including people management and finance)

The immediate focus of the role will be to:
Assist the MD/ Director Operations in steering in the annual priorities of SSC.

Set the vision for SSC Innovation Lab in line with the evolving Shared Service and Council’s Business transformation strategy.

Establish and implement frameworks which enables the SSC based delivery and support functions in achieving their QCDPC goals (Quality, Cost, Delivery, Processes and Customer experience). Manages the overall solutioning, innovation, continuous improvement and capability development agenda of the Shared Service Centre.

Expands the services of innovation lab through collaboration with global teams (SBU/ professional services etc.) i.e., professionalising the lab as a global hub for ideation, data analytics and automation of processes.

Lead the transformational changes led by global teams for effective implementation in SSC.

Align the SSC facilities and Admin team with Global Estates transformation project and ensure appropriate support model is agreed for SSC.

Develop a robust network and partnership ecosystem of external suppliers, peers, industry experts, start-ups and leading think tanks in the GCC / Start-up / Digital / Skills forums

Main Accountabilities:
Sustain and grow the culture of innovation at SSC to drive stakeholder success and transformation.

Support and work closely with the MD and Service Delivery Lead in designing and achieving the annual priorities of SSC.

Create new organisational capabilities and champion greater adoption of established processes of Quality, Lean, Six Sigma, Continual Improvement, solution designing, transitions, analytics and Design Thinking for operational excellence and optimisation of processes and deliveries.

Export the capabilities of SSC to the wider British Council.

Champion Innovation – Evangelise innovation internally and externally to influence the brand in the market and create pull for creative talent.

To lead and develop smart, fully-loaded and billable model for Innovation Lab that help in ensuring appropriate levels of resourcing, skills and capability development and structure for the Lab, while creating measurable metric for value generated through the Lab.

Steer and work with Digital, Business and Technology global teams to achieve greater adoption and integration of SSC Digital Centres of Excellence for business intelligence and insight and Intelligent Automation, Robotics Automation and Solutioning.

GE/ FM Management

Transition and align the SSC facilities and admin team with Global Estates team.

Line manage the SSC admin and facilities team in collaboration with global teams. Relationship and stakeholder management.

Identify, cultivate and secure deep, positive and long-term relationships and partnerships with stakeholders and create a sustainable SSC sponsorship which deliver significant impact.

Commercial and resource management

Negotiate, agree and monitor achievement of savings and efficiencies as promised in Shared Services-based solutions, deliveries and general management functions including Innovation Lab.

Develop external partnership in GCC peers, industry solution providers, start-ups, academia and think tanks/ industry advisors.

Leadership and management

Provide inspiring and motivational leadership that role-models the British Council’s values and behaviours and empower and enable staff to deliver excellence, whilst promoting equity, diversity and inclusion.

Qualifications:
Minimum/ essential

Master’s in science or business management.

Desirable

Master’s in engineering

Director/ Sr. VP in a similar profile and in a similar industry

Certified or held PMP/ Agile or Prince 2 Qualifications

ITIL/ SIAM

Six Sigma Green Belt or Black Belt

TOGAF/ DevOps/ Design Thinking

Further Information

Pay Band – 9

Contract Type – Indefinite

Department/Country- COE/ India – Noida

Closing Date – 30/Nov/21

Other Requirements: Must have rights to work in India

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.