British CouncilHiring for HRIS Operations Lead at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: HRIS Operations Lead

Purpose of job:
The HRIS Systems specialist (SAP Specialist) is accountable for managing the global HR systems used by British Council. Currently, this comprises of:

SAP SuccessFactors – Employee central, including time off

SAP SuccessFactors – Recruiting Management and Marketing including interface with external job portals.

SAP SuccessFactors – Onboarding 2.0 & Cross boarding with integrated & streamlines processes

SAP SuccessFactors – Learning Management, including third party online bookings and content integration

SAP SuccessFactors – Performance Management & Goals.

SAP C4C – Employee Service Centre with Cloud for Customer Integrated to Employee Centre.

Open Text – Document Management and retention set up in line with GPDR.

Integrations with other platforms i.e., Payroll interface, Active directory, SAP Finance, Pre employment screening, DocuSign etc.

Experience areas:
The role will require flexibility to help manage changing and unplanned situations and the demands of a global project, e.g., with stakeholders located across the world and in different time-zones. So, whilst a 7.2-hour day is planned, there will be times when additional effort will be required to meet the needs of the role.

Knowledge of:
Essential

Significant experience in managing HR systems within a large and complex organization with matrix structures

5 yrs. plus experience configuring SAP SuccessFactors core modules, i.e. Employee central and other Talent Module

2 + yrs. experience in managing technical team

Experience in working on standardizing & implementing global processes within the system

Demonstrable experience in providing expert advice and guidance on internal and external communications and meetings

Experience of managing crisis comms

Excellent interpersonal, oral, and written communication skills are essential

Proven record of setting delivery commitments and meeting expectations

Desirable

SAP Success Factor Certification in Employee central and/or more than 1 Talent module

Experience in a global organization

Knowledge of HR practices

Accountabilities, responsibilities and main duties:
(including people management and finance)

Accountabilities:
Service delivery

Engage with Key stakeholders to lead and guide on projects across the business

Accountable for the workload for HRIS team (incidents, service requests, and Change requests) ensuring that they are effectively managed in accordance with defined operating procedures and agreed SLAs.

Manage elements of the annual operational cycle around SAP SuccessFactors – for example, the creation of new annual leave entitlement balances, holiday calendars, Salary reviews etc.

Manage the deployment of system upgrades and mandatory system changes.

Plan and Align local requirement set up to global processes & Global system standards

Work effectively with GIS in investigating and resolving problems whose resolution involves multiple infrastructure components (for example, integration between SAP SuccessFactors and the British Council’s finance systems).

Support SBU / Region’s in developing system strategy to align with local requirements

Ensure the team is adhering to system governance standards and Data protection policy.

Conduct timely system audits to ensure the system is secure and supports data protection and local legal requirements.

Work closely with Data ops team to ensure Data is maintained in the system to the highest standard and identify any process or training gaps.

Coaching, Training, and upskilling the Tier 2 & 3 support teams and organise training programme.

Accurate documentation of all system changes and maintaining workbooks

Involvement in ongoing business projects to ensure restructure or process changes are aligned with system functionalities

Act as a System Consultant for the business and any future needs the business may have.

Analysis & problem-solving

Creatively apply ones’ technical knowledge of SAP SuccessFactors to investigate complex technical issues and identify resolutions.

Provide advice and support to internal teams as they develop, modify, or enhance the British Council’s HR process architecture.

Work with stake holders to understand business needs and project manage functional enhancements and change initiatives.

Relationship & stakeholder management

Maintain effective communication and Develop effective working relationships with colleagues throughout the British Council and with external suppliers.

Qualifications:
Required:
Degree/ MBA(HR)

Further Information

Pay Band – 8

Contract Type – FTC

Department/Country-GM/India – Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.