British CouncilHiring for PAS Service Delivery Lead at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Service Delivery Lead – Background Screening

Purpose of job:
The British Council is committed to safeguarding those who are in contact with our organisation and to exemplifying the highest standards of ethical behavior. We have completed a major project to review and upgrade our processes for carrying out screening checks on all those who come to work for the British Council. A new Pre-Appointment Screening (PAS) policy and delivery model has been approved by our Senior Leadership Team and implementation is nearing completion.

In this role, you will work with the PAS Project Leader and a range of other stakeholders to implement PAS and manage operational standards globally. As project deployment completes, the role will shift focus to operational support of PAS processes globally, owning escalation processes and ensuring organisation compliance with BPSS standards of both pre-screening and in-employment re-screening.

Role context

Delivery of Pre-Appointment Screening service operation across a diverse global organisation, resulting in mitigation of a key organisational risk and compliance with required BPSS screening standards

Managing the PAS team Lead and working through them to build the PAS team ensuring efficient delivery of screening process to the business within service level guidelines, recognising the business as the customer of the service

Build understanding and buy-in to both policy and practice through effective communication and training, establishing the role as a trusted partner by providing expert advice, alongside clear and effective guidelines.

Working collaboratively across the business matrix, maintain and improve standards and processes that enable the successful delivery of the screening service.

Build and develop effective working relationships with external PAS supplier

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:
PAS Delivery

Through the PAS team manage the delivery of screening to agreed SLA and compliance standards

Work with Project Leader to agree phased cutover from implementation to normal operation (BAU)

Work proactively with Region teams to resolve issues, judging when further escalation to stakeholders is needed, support the regions in escalation process as necessary.

Act as escalation point when challenges arise, including new compliance requirements

Deliver relevant, timely MI to stakeholders, driving efficiency & compliance, informing of trends in screening and enabling informed decision making

Support the HR vendor manager with Contract management via Quarterly Business Review process (QBR)

Manage and deliver the operation of annual and tri-annual rescreening of employees to ensure policy compliance.

Advise and support inclusion of PAS requirements into British Council contracts, ensuring PAS standards embedded into procurement of off-payroll staff / contractors

Stakeholder Relationship Management

Build awareness of PAS across in the organisation, ensuring understanding of implications at business level and providing support/coaching to ensure efficient and smooth screening process.

Develop strong relationship with external supplier; transitioning account relationship accountability from Project Leader as project moves to BAU. Act as key account contact for British Council globally. Manage account management mechanisms including SLA’s and issue management.

Develop relationships with key stakeholders across Global People team and the organisation, especially Child Protection, Internal Audit, Risk, Procurement and Vendor Management, to ensure understanding of and compliance with PAS standards.

Contribute to the reporting of benefits delivered by deployment of the project

Work with HRSSC leadership and PAS team leader to deliver and continuously improve the delivery of employee screening services

Deliver Supporting Guidance

Maintain and effectively communicate clear and accessible guidelines and training to support policy.

Manage standards for visual checking of identity & documentation, escalation process & governance, and internal/external referencing.

Own PAS Governance, working proactively to maintain compliance with BPSS standards, and Internal audit requirements re record keeping.

Manage alignment/integration of PAS with related policies/processes including Safer Recruitment, Adults at Risk, Internal Audit, National Security Vetting, & Financial Sanctions

Maintain guidance to align roles with appropriate screening category. Embed screening category and new checks into role profile design and approval processes. Ensure alignment with design principles of “Transforming HR” programme and deployment of Success Factors software.

Qualifications

Graduate in any discipline.

Role specific knowledge and experience

Experience of managing a risk mitigation/ compliance process, suppliers or people

Successfully demonstrated ability to build effective relationships with a diverse range of stakeholders

Effective supplier relationship management

Demonstrated track record of handling significant accountability, including self-starting & initiative in relation to resolving challenges

Effective team management

Further Information

Pay Band – 8

Contract Type – Indefinite

Department/Country- General Management/ India – Noida

Closing Date (Time) – 28th March 22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.