British CouncilHiring for Senior Executive Global Service Desk (MIS) at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Sr. Executive Global Service Desk (MIS)

Purpose of job:
To support GSD in data entry / MIS Reporting/ Dashboard/ Automation of reports

Experience areas:
Intermediate Level Of experience working in IT with and a strong and relevant experience of working as a documentation analyst

MIS Skills esp. w.r.t. dashboards and reporting

Technical / functional know-how from MIS perspective (Metrics reporting in ITES industry)

Good communication skills

Excel and Advance Excel

Knowledge of service now reportingKnowledge of ITIL framework

Proficient with MS Office such as Words, PPT, Excel, VBA+

Accountabilities, responsibilities and main duties:
(including people management and finance)

Creation and maintenance of databases and other related reports

Maintaining and filling statutory compliances documents and GSD policy related documents

Preparing management dashboard and reports (scheduled and unscheduled)

MIS Reporting online on SNOW and offline (power point dashboards)

Managing different sort of data entry for the service desk

Data analysis of daily/weekly/monthly reports

Qualifications:
Graduation

Further Information

Pay Band – 5

Contract Type – FTC Till 16/Dec/2022

Department/Country – GSD/ India

Closing Date – 12/Oct/2021

Other Requirements: Must have rights to work in India

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.