British CouncilHiring for Senior Manager Finance Transactions at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Senior Manager Finance Transactions

Purpose of job:
A critical element of this role will be to assist the Head Finance Transactions in developing a first-class customer service culture incorporating the needs of stakeholders.

The Senior Manager will oversee the recognition and recording of income. The role holder will play a key role in improving performance of service delivery .

Key aim of the role will be to standardise and enhance the quality of the process to business needs, strengthening the teamwork and developing service delivery initiatives to enhance the services from SSC.

Role context

This role is responsible for delivery of recognition and reconciliation from SSC. The deliverables of the role will be aligned to changing requirements from the business as well as Strategic goals of SSC.

Main opportunities/challenges for this role

Accountabilities, responsibilities, and main duties

(Including people management and finance)

Managing General accounting (P2P, O2C, and R2R process ) as per agreed SLA

Managing and reporting risks in relation to transaction processes

Maintain service standards/KPIs as agreed in UPC

Ensuring regular communication with key stake holders and project with update on services delivered

Ensuring compliance to with internal finance framework, policy and process guidance

Managing teams to ensure that the quality-of-service delivery is enhanced through automation & innovation

Effective management of relationships with external partners (e.g. Business, Auditors, Bankers and Service Support teams),

Maintenance of business continuity plans to guarantee provision of key accounting service functions

Demonstration of service efficiency against internal and external benchmarks

Regular liaison with Project, Country, Region, SBU and HQ teams in ensuring that processes, systems and people remain flexible and responsive to potential changes.

Deployment of continuous improvement initiatives to increase customer satisfaction, increase efficiency and reduce costs

Drive a culture of automation / innovation through deployment of RPA and other disruptive technologies in delivery of services

Team Management including Appraisal discussions, Succession Planning etc

Performance Management

Management of shared service centre staff to create an effective team in which staff is highly motivated and technically competent. Mentoring and motivating staff and actively identifying opportunities for staff learning and development

Support development of staff to the satisfaction of staff and customers

Performance management responsibilities are carried out in compliance with corporate HR policies.

Thinking beyond a quarter, Be proactive and plan well in advance keeping organization objectives to achieve a stage of predictable service delivery.

Growth and Innovation-Encourage team and self to be creative and find innovative ways for process improvement.

Takes a structured and effective approach to own work and demonstrates leadership potential

Quality (Voice of Customer)

Aim towards getting positive feedback from customers, prepare action plan for constructive feedback.

Client engagement to set a defined protocol for Communication and address challenges.

Be a positive brand ambassador of organizations policy and procedure.

Value proposition

Ownership of End-to-End processes rather than sub processes and develop value proposition for customers.

Costs (Savings and Efficency)

Show cost savings for BCMS against agreed budgets

Value addition to services for BC

Agreed efficiency targets are met

Proficiency in other processes

Demonstrate proficiency in other processes to enable cross-skilling

Broaden self skills and knowledge on at least one other service management process.

To provide support and business continuity

Develop interfaces between processes to ensure effective service delivery.

BCMS related activities –

Contribute to the strategy building for BCMS in the following areas:

Improving customer satisfaction

Improving service delivery performance

Instilling service culture in the organization

Contributing to the management/improvement of

Ensuring support and compliance for all internal and external (ex NAO) audits

Contribution and involvement in BCMS operational governance where required

Knowledge Management (Succession planning & best practice adoptions)

Productivity improvements

Information Security

Ensure that their workforce are aware of the information security policies and comply with them

Ensures that the team complies to ISO 27001 and IGA related requirements

Send account opening requests effectively

Disable accounts immediately for leavers and Absconders /on long leaves

Document and monitor / review access levels of his/her team

Provide security awareness and education to team

Manage Records to ensure compliance to Freedom of information act.

Ensure incidents of their respective functions are closed within SLAs

Key relationships: (include internal and external)

External: regional management teams and key customers/stakeholders in country and at HQ.

Internal: HOD

Other important features or requirements of the job

(e.g. travel, unsocial/evening hours, restrictions on employment etc)

May require to travel occasionally, work extended hours during training/hiring drives

Role specific knowledge and experience

Advanced level of experience in Financial Management with specific experience of managing a service delivery function. Essential experience of service delivery managing a diverse cross-functional team.

Financial accounting skills including book-keeping

Understanding the organisation and working pattern

Process management skills

Risk identification and management

SAP system skills

Qualifications

Qualified Accountant (CA, ICWA), MBA (Finance)

Further Information

Pay Band – 8

Contract Type – Indefinite

Department/Country – GSS Finance (Finance Transactions)/ India – Noida

Closing Date (Time) – 21st Jul’22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.