British CouncilHiring for Senior Manager Presales Solutions & Business Transformation at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Senior Manager Presales Solutions & Business Transformation

Purpose of job:
To help support the British Council’s Shared Services agenda

To deliver value, broadly in the following areas:
Pre sales and solutions for new Shared Services – work with internal customers to prepare a holistic solution for their shared services requirements along with transformation roadmap of new business opportunities planned to be delivered through shared services.

Drive transformation through current SS process – Work with current delivery owners and manage the overall business transformation agenda for BAU processes and drive technology/tools implementations as per the business roadmap. For e.g an overall strategy to drive standardisation in our front desk/service desk operations on account of common omni channel platform with consistent channel experience and reporting, common strategy to bring in chatbots, self serve experience across our deliveries

Experience areas:
Must have Senior/Expert Level of experience in SSC Operations / Pre-Sales / SSC Practice Consulting within Shared Services domain at reputed technology or consulting organisations.

Knowledge of:
Experience in Pre Sales and Solutioning for transformation teams in Shared Services

Solutioning experience for BPO opportunities

Understanding of process operating models and business case creations

Expertise in business process tools and tech enabled solutions such as RPA, chatbot, analytics, self serve enhancement, Customer experience management

Experience of working in consulting organization on shared services

Accountabilities, responsibilities and main duties:
(including people management and finance)

Presales and Solutions : Transformation

Has a sound understanding of Shared Services environment from an operations / consulting perspective.

Has expérience in Shared Services solutions and technology/tools deployed across horizontal functions such as HR, Procurement, Customer Services and/or business processes

Highly conversant in tech enabled solution/techniques for business processes such as RPA, Analytics, Chatbots, AI, automation, customer experience management etc.

Is able to develop new age solution options for stakeholders and communicate value proposition of delivering through shared services

Deliver presentations, conduct research and competitive analysis associated with new shared services opportunities

Has acquired skills and developed tools for faster development and delivery of solutions to relevant stakeholders

Is willing to educate and operate in a consultative manner with stakeholders and is keen to host/ manage key visits of stakeholders

Is open and willing to operate as an individual contributor and an exceptional team player

BAU transformation management

Help develop transformation roadmap ( technology and process led) for delivery functions. E.g best practices for front desk operations from tools/technology perspective on self serve, customer experience etc.

Overall accountability of the implementation of the roadmap

Facilitate collaboration of different project teams – automation, six sigma, analytics to deliver the transformation strategy

Qualifications:
Post Graduate

Further Information

Pay Band – 8

Contract Type – Indefinite

Department/Country-COE/India – Noida

Closing Date – 30th June 2022

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.