British CouncilHiring for Senior Manager SMO at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title:
Senior Manager- SMO

Purpose of job:
The Manager- Service reporting and analytics supports the GIS Service Delivery governance primarily by performing activities related to IT service reporting, data analysis and generating insights to enable Service delivery Heads/managers in data -based decision making.

Role context

Follow the defined Service Reporting & Governance processes to ensure on-going ownership, supporting management and improvement of the processes and operations within GIS Service delivery

Identifying process issues and making recommendations towards process improvement across whole Service Delivery

Equality, Diversity & Inclusion:
The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds.

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:
Service Reporting and Engagement

• Ownership of strategic and other reports as required by business users.
• Requests for new or changed reports picked up, reviewed and processed
• Act as middle point for resource planning activity between GIS and SSC HR
• Should be able to articulate well with facts and figures and should be able to write in business language.
• Should be able to effectively engage colleagues within SDD and GIS Noida as part of regular webinars.
• Should act as central point of governance for both GIS Noida and GIS SDD.
• Ownership of GIS Noida productivity reports
• Ownership of Service Delivery/Shared Services Dashboards/Scorecards
• Ownership of reporting structure at all levels – SLA,OLAs and UPC
• Provide regular reports on customer and operational data with particular attention on progress against agreed targets and service level agreements
• SLA, OLA and Supplier performance reporting covering all stakeholders ie Business, Internal groups and Suppliers.

Qualifications

Degree level qualification or equivalent

Role specific knowledge and experience

Analytical Skills

Has good hold on data and statistics

Is able to derive meaningful information and insights from data out of multiple sources

Is able to convert qualitative issues into quantitative issues

Proficient Excel skills

Proficient visual Presentation skills

Knowledge of Statistical techniques

Detailed ITIL process knowledge

Knowledge of Project management – Prince2 Foundation

Further Information

Pay Band – 8

Contract Type –IDC

Department/Country- GIS NON-SAP- Noida

Closing Date (Time) – 28th Jun 22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.