British CouncilHiring for Supplier Manager at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Supplier Manager- Echo 2 Project

Purpose of job:
Responsible for the day to day delivery of one or more IS business services including the delivery of projects, service support processes, provision on advice on the best exploitation of the service/s and the Management of all supporting technical services. Provides Technical support.

Main Duties

Maintains knowledge of specific technical specialists, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.

Performs defined tasks to monitor projects & service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

Assesses, analyses, develops, documents and implements changes based on requests for change.

Initiates and monitors actions to investigate and resolve problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.

Receives and handles requests for support following agreed procedures. Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate. Maintains records and advises relevant persons of actions taken.

Managing relationship with the other Service Lines. Ensuring adherence towards the Service management process

Develops and manages relationships with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.

Responsible for the liaison between the organisation and designated supplier(s).

Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.

Responsible for the management and implementation of supplier service improvement actions and programmes.

Maintains a broad understanding of the commercial IT environment, how the organisation sources, deploys and manages external partners and when it is appropriate to use in-house resources.

Collects and uses feedback from internal customers and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.

Implements a communications strategy, including, for example; handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately.

Oversees and measures the fulfilment of contractual obligations. Uses key performance indicators (KPIs) to monitor and challenge supplier performance and identify opportunities for continuous improvement.

Develops strategies to address under-performance and compliance failures, including application of contract terms. Identifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences for the business and/or the procurement element of programmes/projects.

Negotiates variations and seeks appropriate authorisation. Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes.

Develops and implements change management protocols.

Other responsibilities as assigned. People management: (include direct or indirect)

TBC

Finance:
TBC

Key relationships

Internal IS

Service Delivery team

Shared services team managers

External

External suppliers

Role specific knowledge and experience

Minimum/essential

MCSA/MCSE/CCNA specialisation in O365, SPO

Prince 2 Foundation/Practitioner

ITIL V3 Foundation/Expert Level

Technical:
Minimum 4 years’ experience in Vendor Management

Minimum 4 years in Windows and Network side

SFIA Skills:
Technical Specialism (TECH) – Level 4

Service Level Management (SLMO) – Level 4

Problem Management (PBMG) – Level 4

Change Management (CHMG) – Level 4

Service Desk and Incident Management (USUP) – Level 4

Desirable

Release and Deployment (RELM)

Capacity Management (CPMG)

Availability Management (AVMT)

IT Operations (ITOP)

Qualifications:
Degree level qualification or equivalent

Further Information

Pay Band – 8

Contract Type – FTC till 31st Aug 22

Department/Country- GIS/ India – Noida

Closing Date (Time) – 10 Sep 21 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.