British CouncilHiring for Team Leader Income Reconciliation at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Team Lead – Income Reconciliation

Purpose of job:
The Team Lead for Income Reconciliation would be responsible for leading the team of reconcilers. He/she would be responsible for reconciliation of income through income generating products and services of British Council, on a monthly basis. The role holder would ensure that the reconciliations for all products are completed for the countries and regions as per the agreed SLAs.

Role context

The process of income reconciliation involves comparing the expected income with actual recorded income and explaining the variance between the two. The income is received through cash, debit or credit card, bank transfer payment for exams fees and non-exam stock or services. An effective process ensures the income records are accurately reflected in our books in line with the British Council’s reconciliation policy.

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:
Accountabilities, responsibilities and main duties:
(including people management and finance)

Supervise and manage the income reconciliations team, overseeing work direction and assistance on complex matters or issues.

Manages the daily/monthly activities of the team and aligns the resources accordingly

Oversees review of reconciled reports and issue escalations

Serves as first line supervisor for assignment of tasks, completion and review of the accurate reconciliations and resolution of issues.

Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team Ensures that the reconciliations meet/exceed product/service and quality standards, and are properly reviewed and documented.

Responsible for monitoring the resolution of complex data and issues

Manages escalation of issues

Provides oversight of daily, weekly and monthly reporting using an understanding of the end to end reconciliations process and knowledge of basic finance and accounting

Research and reconcile missing payment/ customer information and ensure that the monthly reconciliations are delivered as per the SLA

Issues and non-reconciling items to be investigated and resolved before completion of the reconciliation for the succeeding month / accounting period/ term shared with Country Operational & Finance teams, as per SLA

Support in all month end/quarter end and year end activities

Work cross functionally with teams across the organisation to make process more efficient

Lead and train the team on income reconciliation process. Provide guidance to the team to resolve issues and performance gaps

Development of relationship with key stakeholders

Support senior management in managing stakeholder expectations

Identify opportunities of process improvement/automation for customer service excellence

Provide inputs on issues (recurrent) and recommend mitigation/support required

Participates in the recruiting process in case required

Instructs, assigns, directs and reviews the work of team.

Prepares performance reviews and provides ongoing feedback to staff

Supervises/manages a medium to large-sized team of Reconciliation Support staff

May be responsible for specific supervisory review and approval actions

Helps develop and contribute to the achievement of team objectives

Additional job requirements

May require traveling occasionally, work extended hours occasionally

Qualifications

CA/CMA Intermediate/ MBA/PGDM (Finance)/M.Com

Graduate in commerce

Role specific knowledge and experience

Connecting with others

Working together

Making it happen

Role specific skills

Experience in process handling related to specific responsible areas and capable of delivery as per agreed service levels. Team management experience is desirable

Further Information

Pay Band – 6

Contract Type – Indefinite

Department/Country- Finance/ India – Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.