British CouncilHiring for Team Leader-Income Recording and Recognition at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title Team Lead – Income Recording & Recognition

Purpose of job:
To support Regional Hub in ensuring that Online & Offline Income processes are completed, and risks highlighted to ensure that the financial and accounting processes locally and regionally are adhered to

Role context

To manage team processing Bank Reconciliation process for Online & Offline Income

To manage team processing income recording for Online & Offline Income

To manage Refunds & Chargebacks process

To do quality review of reconciliations completed by the team

To do quality review of recording completed by the team

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties

To manage and monitor Bank Reconciliation, Income Recording, Refunds, & Chargeback process for Online & Offline transactions as per agreed SLA

Support the project team in implementation of centralising / standardizing Income Recording for various products globally from finance perspective

Prepare Month-end & other adhoc process reports as required by Internal management and Business Stakeholders and timely delivery of the same

Ensuring all online & offline income process related activities are performed as per agreed SLA

Ensure Regional service requests and incidents are resolved within agreed service levels

Support to Manger – Income Recording & Recognition in process management & highlighting any process risk for long term solution

Monitor Team performance on ongoing basis through regular reviews. Identify non-performers & address developmental needs

Identify Process Improvement projects, present to internal/ external stakeholders and obtain approval. Initiating process improvements there by improving the overall efficiency

Ensure all process documents are timely updated with process changes

Ensure support and compliance for all kinds of audit

Performance Management

To manage staff in agreed line of management, provide them with appropriate coaching and mentoring and to support the analysis of skills and other development needs and subsequent learning and development initiatives.

All aspects of the British Council’s performance management procedures and standards are used to induct, manage and develop staff members and to evaluate performance according to the agreed timetable.

Essential HR procedures and standards are applied consistently.

Staffs with in line of management have access to, and are encouraged to make use of, development opportunities.

Information Security

Ensure that their workforce are aware of the information security policies and comply with them

Ensures that the team complies to ISO 27001 and IGA related requirements

Send account opening requests effectively

Disable accounts immediately for leavers and Absconders /on long leaves

Document and monitor / review access levels of his/her team

Provide security awareness and education to team

Manage Records to ensure compliance to Freedom of information act

Ensure incidents of their respective functions are closed within SLAs

Role specific knowledge and experience

Minimum/essential

Experience in AR process handling, service delivery as per agreed service levels and managing process delivery team.

Process & Procedural experience in O2C

Qualifications:
Graduation OR Professional financial qualification (e.g. Inter CA, ICWA)

Role specific skills

Accounts Receivable

Bank Reconciliation

Accrual & Deferrals

Proficient in MS office

SAP Knowledge

Team management

Further Information

Pay Band – 6

Contract Type – Indefinite

Department/Country-Finance/ India – Noida

Closing Date (Time) – 18 Nov 21 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.