British CouncilHiring for Technical Delivery Manager at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Technical Delivery Manager- Collaboration Services

Purpose of job:
Responsible for the day to day delivery of one or more IS business services including the delivery of projects, service support processes, provision on advice on the best exploitation of the service/s and the Management of all supporting technical services. Provides Technical support.

Experience areas:
Technical:
Min. Intermediate level experience in O365 products, (specially SfB & Teams)

Min Intermediate level experience in SharePoint online L3

Min Intermediate level experience in Web Administrator/developer, L3

Understanding of Unified communication system (Messaging, Conferencing (Audio, Web & Voice), Mobility other Collaboration tools) like polycom, cisco etc

Good understanding of Azure, AWS

Understanding of digital Platforms, Ai and automation

Knowledge of .Net., JavaScript, jQuery CSS, PowerShell & basic understanding perl

Release and Deployment (RELM)

Capacity Management (CPMG)

Availability Management (AVMT)

IT Operations (ITOP)

SFIA Skills:
Technical Specialism (TECH) – Level 4

Service Level Management (SLMO) – Level 4

Problem Management (PBMG) – Level 4

Change Management (CHMG) – Level 4

Service Desk and Incident Management (USUP) – Level 4

Knowledge of:
Managing Projects – Level 1

Communicating and Influencing – Level 2

Other specific tech skills

Accountabilities, responsibilities and main duties:
(including people management and finance)

Maintains knowledge of specific technical specialists, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.

Performs defined tasks to monitor projects & service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

Assesses, analyses, develops, documents and implements changes based on requests for change

Initiates and monitors actions to investigate and resolve problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.

Receives and handles requests for support following agreed procedures. Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate. Maintains records and advises relevant persons of actions taken.

Managing relationship with the other Service Lines. Ensuring adherence towards the Service management process.

Act as SPOC for roles like Problem co-ordinator, Lead Change Assessor, Change Assessor, Change Owner and Release Owner as required within the Service Support processes

Providing consultancy inputs to our business and others in relation to change programmes, new projects for the service line.

Manage & oversee supplier managed services like Virtual meeting rooms, Video/Audio conferencing.

Manage hosting and cloud services like AWS & Azure.

Manage end to end web server infrastructure, web components & digital platforms.

Provide and configure SharePoint and O365 solutions, features, sites, workflows, web parts, and master pages.

Developing sites, master pages, style elements, and JavaScript along with .Net, and scripting languages and database like SQL, MS Access etc.

Basic understanding of database like MariaDB and language like perl.

Understanding of Developing workflows and approval processes within the web and SharePoint environment to support company business and communication processes.

Manage instant messaging services like SfB, Teams, Zoom.

Support Office 365 and related technologies. And serve as Office 365 Administrator in a 20000+ user environment.

Provide end-to-end root cause analysis and assistance for issues related to product line.

Work with the internal teams to establish and document application development standards, processes, and approval workflows for continual update and ongoing maintenance of the SharePoint site.

Provide 24/7 support of critical systems in a rotating on-call environment.

Lead continuous improvement streamlining of existing admin processes.

Troubleshoot and audit system health via performance monitoring software.

Assist in identifying and prioritizing remediation efforts for recurring issues.

Assist in ad-hoc reporting such as trend analysis on recurring incident types.

Contribute to Technology Operations Team (Infrastructure, Security and Help Desk) strategy and vision.

Help to guide project requirements, design & development, and deployment.

Qualifications:
Degree level qualification or equivalent

Further Information

Pay Band – 7

Contract Type – FTC Till 01/May/2023

Department/Country – GIS/ India – Noida

Closing Date – 14/Oct/2021

Other requirements: Must have rights to work in India

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.