British CouncilHiring for Training Coordinator at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Training Coordinator

Purpose of job:
The role will provide support to the team in relation to administration such as course scheduling and participant management (through the learning portal), course logistics, responding to participant and stakeholder queries and supporting the evaluation of learning initiatives. The role will also involve the collation and review of evaluation and statistics.

The post holder will be involved in the creation and maintenance of end user training materials such as presentations, how to guides etc. The post holder will also be responsible for the maintenance of finance SharePoint.

Main accountabilities

Course Administration

Build and schedule webinar and face to face courses on the MyHR Learning Portal to advertise training, manage participant joining instructions and course evaluations and monitor training uptake

Support the management of webinar and face to face training logistics

Maintain training resource in a user-friendly manner on the Share Point, MyHR Learning Portal and relevant Share Point sites

Display excellent customer services by responding to queries from participants and stakeholders in a timely and professional manner

Manages the collection of all feedback from users and stakeholders on all learning interventions

Manages the team functional inbox ensuring that the queries are responded in timely manner

Assist learners to carry out pre/post coursework to ensure maximum learning benefit is gained from the practical training experience.

Design and Maintenance of Training Materials & Finance Share Point

Work with subject matter experts such as global process owners/project managers/departmental heads to understand work functions and processes

Develop end-to-end process flows and detailed procedure documents based on discussions with SMEs/process owners/project managers/departmental heads

Design and maintain training materials for remote and face to face training including presentations, how to guides, exercises, demo scripts that adhere to team standards.

Update courses in the MyHR Learning add new weblinks and videos as required, remove old content and review current content on a regular basis

Evaluates and acts on feedback received, modifying courses and web based resources (SharePoint, Learning portal, guides) as required to meet user and stakeholder requirements.

Ensures all learning intervention materials of Business as usual courses are updated and relevant for users at all times and are easy to access

Assist the trainer/sr. manager in training delivery where ever required

Maintaine the corporate finance sharepoint pages in collaboration with page owners

Resolve the request received from page owners for editing or updating the relevant pages on sharepoint within the agreed time.

Regular follow-up with page owners to ensure corporate pages are are updated and relevant for users at all times and are easy to access

Information Security

Ensure that their workforce is aware of the information security policies and comply with them

Ensures that the team complies to ISO 27001 and IGA related requirements

Send account opening requests effectively

Disable accounts immediately for leavers and Absconders /on long leaves

Document and monitor / review access levels of his/her team

Provide security awareness and education to team

Manage Records to ensure compliance to Freedom of information act.

Ensure incidents of their respective functions are closed within SLAs

Role specific knowledge and experience

Minimum/essential

Competent user and knowledge of Learning Management System

Compete in adding or editing content on Share Point (or a willingness to become competent within 3 months)

Excellent verbal and written communication skills

Competent user of Microsoft Visio

Competent user of MS office especially Teams, PowerPoint & Word

Competent user of web-based training tools such as Zoom, WebEx and yammer or wiki forums

Desirable

Competent user of Success Factor Learning Management Systems.

Knowledge and experience of applications (e.g. SAP)

Ability to problem solve SCORM related issues on LMS

Competent user of one or more of the following or similar tools in the production of learning materials: Camtasia, Rise, Adobe Captivate or Go animate (or a willingness to become competent within 12 months)

Knowledge and experience of British Council operations

.

Role specific skills

Overall experience in finance with practical experience of material development.

Practical experience of managing LMS and delivering training albeit in a supportive role

Qualifications:
Commerce/Finance Graduate

Further Information

Pay Band – 6

Contract Type – Indefinite

Department/Country- Finance COE/ India – Noida

Closing Date (Time) – 18 Nov 21 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.