British CouncilHiring for Transition Manager at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Transition Manager- Transition COE

Purpose of job:
The transition manager is expected to effectively transition or migrate the process/function to British Council Shared Services and provide support to the service delivery teams for such initiatives.

He/she will be accountable for all process migrations to SSC and responsible for delivering the Shared Services Strategy in terms of pipeline and growth.

He will be responsible to plan, project-manage and drive the implementation of multiple medium to large scale process transition or migrations or any internal projects and to negotiate and own SLAs and KPIs till completion of the transition or migration of the process. He will have to ensure adherence to the transition framework for project planning, execution and delivery.

Experience areas:
Expert level experience with strong experience in Transition/ project management BPO/Shared services experience

People with end to end program and project management experience in BPO industry would be preferred

Knowledge of:
Strong project management skills

Strong documentation skills

Strong presentation skills- should be able to create and present effectively

Excellent MS Office knowledge (Word, Excel, PowerPoint etc.)

Knowledge of Project Management tools- MS Project, MS Visio etc

Working experience on BPO processes

Having worked on transitions in Finance, HR, Technical Helpdesk, CS etc

Accountabilities, responsibilities and main duties:
(including people management and finance)

Strong project management skills and ability to independently lead transition projects with a focus on on-time completion with minimal post go-live issues and to ensure Project Management discipline

Should be able to execute the transition keeping the Cost/Budget, Time and resources in line with the signed off transition plan

Stakeholder management: meet and exceed stakeholder expectations. Keep an eye on stakeholder requirements and expectation. Deliver a solution meeting the agreed requirements. Periodic meetings with cross functional teams to review project status and performance and monitor closely to close out open issues

Support development of transition COE strategy for SSC

Deliver agreed transition and programmes using the Transition Framework (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology, compliance and mitigation of financial and delivery risk.

Set up transition plan and assignment of resources.

Implement best practices for transition planning and Transition Management

Co-ordinate the management of milestones, actions, issues, risks and decisions of the transition activities

Ensure that all areas of Operations are ready for transition of new services/solutions

Oversee the stabilisation period quality measures and ensure projects are not closed until these have been met

Manage communications with all stakeholders to ensure an effective handover of new/changed Services into production/operations environment and the internal and external stakeholder user communities

To ensure trainings happen wherever applicable.

Ensure strict commercial/ scope change control to manage any deviations

Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues

Manage the agreed Transition budgets, ensuring all costs are recorded against products and services delivered

Ensure products and services delivered within the Transition are within agreed time.

Manage interdependencies and escalate in case of delays in time line or budgets.

Review the outcomes of each Transition and apply lessons learned to ongoing and future projects within the Programme.

Key relationships:
Closely working with the process owners, Financial Risk and Compliance team, regional/ country operations, project and programme teams, cross functional teams

Other important features or requirements of the job (e.g. travel, unsocial/evening hours, restrictions on employment etc)

May require travelling occasionally, working extended hours during cutover activities and may need to work to UK time zone for short times prior to major transitions.

Qualifications:
Education – Graduate

Desirable

Prince 2 Certification

PMP Certification

Further Information

Pay Band – 7

Contract Type – Indefinite

Department/Country – COE/India – Noida

Closing Date – 14/Feb/2022

Other Requirements: Must have rights to work in India

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.