BT Hiring for Ariba support Professional at Gurugram, India Full Time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

You’ll have the following responsibilities

Strategic

• Provide assistance to leads as needed to maintain the vision and strategy around Ariba deployment

• Support ideas for system improvements presented to leadership

Operational

• Receives from queries

• Support business end users with application support when required and communicate requests clearly

• Deal with heavily scripted applications with the requestor

• Collect enough information to understand the root cause of the issue and route to applicable PEH team where needed

• Maintain good work relationship with internal and external stakeholders, to ensure continuous alignment and buy in

• Adhere to procurement processes and activities with other procurement teams

• Collaborate / supports with internal and external stakeholders to deliver the business objectives and create long-term value through sourcing, procurement processes and governance

People

• Establish good working relationship with end users

You’ll have the following skills & experience

7-10 years of experience working as an Ariba support analyst, with good knowledge in how operating systems and software works

• Strong interpersonal and communication skills , with the ability clearly explain information and issue to end user

• Able to collect information properly and understand root cause of technical issue

• Able to successfully implement the recommended approach

• Specific experience in assisted sourcing process lifecycle including, capabilities in conducting tactical and strategic sourcing activities, with prior experience working within a Procurement Excellence Hub

• Demonstrates a track record of value delivery and conflict management capability and deliver against key metrics

• Demonstrates effective continuous improvement skills

• Good understanding of BT’s operating environment

• Effective relationship management skills & ability to influence decision making with senior stakeholders within a matrixed environment

Benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT (https://www.bt.com/careers)

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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Job: Customer service

Title: Ariba support Professional

Location: India-India-Gurugram-Gurugram

Requisition ID: 165848