BT Hiring for Change Management – Senior Associate at Gurugram, India Full Time

Change Management – Senior Associate

Job Req ID: 32043

Posting Date: 11 Apr 2024

Function: Service

Unit: Business

Location:

Candor TechSpace, Tikri, Secto, Gurugram, India

Salary: competitive

Why this job matters

The Service Ops. Advisor assists in the operational enablement and readiness of services offerings and capabilities, fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks.

What you’ll be doing

Level Change Management: Senior Associate

Role description in brief The role holder will principally work alongside other team members, and will be responsible for providing support within the Network Service Operations Team.

• Checks RFCs submitted against acceptance criteria as set out in the IT Change Management policies and procedures.

• Will support the change management function to ensure our key KPIs are met

• Help with the investigation of a fail change record

• Monitor and record issues and risks associated with Change Management.

• Prepares TCAB and Exec CAB agenda based on their assessment of the seriousness and priority of the RFC as set out in the Change Management process

• Reports patterns of change to the Change Manager for detailed reporting and trending to occur.

• Support the team with regular review of the local work instruction

• Maintaining the consistency, integrity and quality for all changes.

• Support the change management function in ensuring we meet our key KPIs.

• Identify, investigate SLA failures and resolve / flag to Head of Change.

• Liaising with Operation/Project Management teams to resolve process issues when they arise.

• Coordinating interfaces between Change and Configuration Management and other service management processes.

• Risk awareness and highlighting for Change Management

• Support the team with continuous service improvement (CSI) initiative

Experience – More then 5 years’ experience within change management.

Required Certification Knowledge about ITIL principles.

Preferred Certifications ITIL Foundation certification.

Mandatory skills ( Must evidence this in your CV )

Must be a team player

Good hands on excel/rules/Automation and drive towards innovation.

Accountability – Taking personal responsibility in regards to work.

Good interpersonal and communication skills with the ability to communicate effectively

Experience working or interacting with the change management function.

Professional Skills • Proven ability to manage own workload, priorities & deadlines and to work independently without supervision

• Strong organizational skills

• Always display positive attitude and behavior

• Evidence of drive and the will to succeed.

The skills you’ll need

Information Management

Communication

Technology Implementation

Continuous Improvement

Problem Solving

Service Level Agreement Management

IT Operations

Cloud Computing

Customer Relationship Management

Technical Support

Incident Management

Escalation Management

Decision Making

Project/Programme Management

Growth Mindset

Quality Assurance

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.