BT Hiring For Enterprise Billing at India Full Time

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The bill is our most frequent engagement with our 30 million Consumer and 1.2 million Enterprise customers. Our IT billing applications generate over 221m bills with revenue of £20bn+ p.a. from our Consumer, Enterprise, Openreach and Global customers. Today our CFUs have fragmented and duplicated Billing teams, systems, processes and capabilities. As part of Digital and our Billing transformation strategy we have realigned our billing IT teams, partners and systems into a common Billing and Payment team.

The purpose of the new Digital Billing team is to transform and standardise our disparate billing systems and processes to create lean and agile service capabilities to support the billing and payment of new products and services with a differentiated colleague and Digital first customer experience. In partnership with GBS the Billing IT Team have created a pan BT Billing transformation programme called project Unify to transform our IT and Business cost base and deliver 5 year benefits of £200m. The new team will have brilliant career and skill pathways.

This Job Matters as it provides technical expertise, delivering software solutions that provide business value and meet customer requirements, including necessary designs, documentation, automated testing, deployment and in-life support. The role leads a team transforming and operating technology platforms underpinning critical customer services. Any outage would have a major impact on BT’s ability to trade and service its customers. You will be a supportive platform and lead by example for your team of Software Engineers, who will input into your authoritative technical recommendations to commercial decisions on new and emerging areas, that balance deliverable commitments, unit strategic decisions on software engineering, and operational performance.

The purpose of the Enterprise Billing Tribe Lead is to design, build & operate the Billing IT systems for BT Enterprise & target integration systems. The role works collaboratively with the BT Enterpriser, GBS , CIO, and the B2C Teams to influence scope and deliver Centre of excellence billing functions and improve efficiency, quality and C2M delivery of core billing capabilities.

Billing accuracy is essential to BTs professional and customer reputation. A seamless and simple Billing and payment experience is a customer touch point that can increase nett promoter score and reduce customers reasons to call billing enquiries.

You’ll have the following responsibilities

• Manages a team to deliver complex and large scale technology development and solutions that provide business value and meet customer requirements, encouraging team’s use of innovative approaches and tools to solve high impact, complex problems.
• Applies technical expertise to provide direction and make commercial decisions focused on wider converged technology lifecycle, setting roadmaps and defining and driving towards a desired future state.
• Drives team’s understanding of customer and user centric technical process design, driving and implementing improvements to enhance the customer and user experience.
• Stakeholder relationships (senior customers, vendors, suppliers) and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
• Proactively solving business problems and dealing with uncertainty e.g. demand profile planning including location, skill and resource. Manage paradoxical problems on improving the quality of delivery against reducing overall costs.
• Leads on Technology transformation as a lever to transform BT’s commercial performance and operational efficiency.
• Successfully executed business change/s & smart business solutions which results in customer experience improvement, cost savings or revenue opportunities for BT
• Sets standards on the processes to improve and drive standardisation and repeatability. Ensure delivery to timescales

You’ll have the following skills & experience

Skills required for the job

Transformational Leadership: Team, process and technology transformation across FTE, partner and business teams to improve the cost, quality and agility of Consumer Billing solutions.

Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences

Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)

Stakeholder Management: Able to develop close relationships with senior customers/vendors/suppliers to facilitate negotiations and manage major escalations.

Technical Knowledge: Can give comprehensive & technical specialised advice on emerging new Technologies. Provide guidance and counsel on complex and unfamiliar situations and leverages other experts to develop solutions.

Hold others to account: Ability to demand high ethical standards and values led behaviours ensuring the same understanding in their team. Able to call out misaligned or poor behaviours

Be agile: Able to lead Leads collaborative and agile ways of working through projects and programmes effectively managing changing priorities.

Experience you would be expected to have

Billing Commercial and Regulatory: The holder of this role needs to be able to directly influence and engage with senior stakeholders in Technology, Consumer Billing, Customer Service and Revenue assurance teams and understand the customer, business , commercial and regulatory context and compliances for all solutions design and delivery

Commercial & Risk Awareness: Experience in evaluation of the obvious and subtle commercial risks/issues/challenges especially in relation to a programme/project. Experience in determining the appropriate commercial solutions.

Software Development Concepts: Experience with the use of a wide range of programming concepts including (but not limited to): recursion, multi-threading, memory management, garbage collection. Aware of and has applied a range of algorithms, for example related to sorting and searching.

Portfolio Management: Experience in managing portfolios of operational, environmental, data protection, regulatory and legal.

People Management: Experience in the full employee lifecycle in a Technical environment, including succession planning & performance management.

Change Management: Experience in transforming solution design & delivery to improve quality & cost and being able to identify and prove concepts for future technology.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!