BT Hiring for Recovery Associate at Gurugram, India Full Time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Group Business Services (GBS) is part of BT Group that delivers diverse range of business services across the whole of BT. Our vision is to create an organisation that is fully aligned and integrated with the customer facing units.

With a 10,000 people strong workforce, we help drive business growth, enhance profitability, optimise the cost base and provide competitive differentiation. We continue to serve BT’s customers – both external and internal – as efficiently and effectively as possible. Our customers are at the heart of everything we do.

Group Business Assurance (GBA) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging whilst giving insight and consultancy to the business on improvements and optimisation opportunities.

Monitoring and recovery of GBA 2nd Line of defence controls across all CFUs

You’ll have the following responsibilities

• Operates control monitoring and recovery inline with schedule/KPI’s

• Investigates issues and support resolution.

• Support user acceptance testing of new controls

• Develop capabilities and knowledge of systems and products

Connected Leaders Behaviour

• Change Agent

• Collaborative partner

• Solution-focused achiever

Key decisions

• Recovery of revenue

• Assessment and support for billing/cost incidents

You’ll have the following skills & experience

Skills:

• Customer excellence

• Data management

• Financial analysis and insights

• Governance and compliance

• Improvement focus

• Measuring effectiveness

• Planning and scheduling

• Product and service knowledge

• Risk management

• Good Microsoft package skills (Excel, PowerPoint, Visio, etc.)

Experience:

• MANDATORY: telco experience in: project/programme management, business assurance, risk, compliance, network, business operations, audit or billing roles, contract management

• PREFERRED: Business/Revenue Assurance industry experience or other relevant area.

• PREFERRED: BQF LP or Six Sigma Green

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT (https://www.bt.com/careers)

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Graduate

Job: Customer service

Title: Recovery Associate

Location: India-India-Gurugram-Gurugram

Requisition ID: 187056