BT Hiring for RPA Engineering Professional at Outer Ring Road, India Full Time

RPA Engineering Professional

Job Req ID: 13396

Posting Date: 29-Mar-2023

Function: Engineering

Location:

Outer Ring Road, Bellandur, Bengaluru, India

Salary: Competitive

Why this job matters

Why Business Unit/Function

• We’ve always been an organization with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers – the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

• Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure, to delivering large scale innovative technology infrastructure like the creation of BT Sport.

• Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for.

• We’d love you to be part of our future.

Why this job matters

• This role is part of the Technology Services Platforms centre of excellence that will deliver and transition our customers to a world class voice and converged service capability. This work is a major contributor to Technology’s ambition to create brilliant converged services over the best network.

• The role holder is responsible for the solution design of the IT system services that exploit BT’s converged IP/SDIN core voice network and related voice platforms, such as: IMS, Voicemail / NCM, VE, NOAS and Broadsoft.

• In addition, the role holder is also responsible for the business analysis of automation opportunities across various next generation tools like BluePrism and Outsystems.

• These reusable IT system services and capabilities enable the BT CFUs to automate the provision, test & diagnostics, trouble ticketing, billing / mediation and network performance reporting of their core voice products and services.

What you’ll be doing

• Work closely with stakeholders in the identification of business requirements, functional design and process design

• Analyse business processes, identify potential automation opportunities, and propose a plan of RPA strategy

• Running workshops with client SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation.

• Creating the – PDD (process description document) and SDD (solution design document) in detail.

• Calculate automation % and FTE benefit and build effort estimates

• Work closely with development team to ensure requirements are accurately mapped and suitable for development

• Updating to RPA stakeholders and other team members during project delivery

• Follow an agile methodology, providing iterative software design and delivery using user stories across a number of releases.

• Identifies opportunities to improve standards of practice within a project, continuously enhancing ways of working.

• Advise business leads on how to breakdown large and complex solutions into logical deliverables that maximise automation.

• Supports a component of a technical project, requiring management of a limited degree of risk or business impact.

Skills required for the job

• Technology design – You partner with the business to understand and analyse user requirements and inform the architecture design for software, systems and networks.

• Systems thinking – You provide technical expertise to evaluate the impacts and links between structure, people, process and technology. You think through the whole systems context, new perspectives and insight before taking on projects.

• Technology excellence – You build and apply insight about emerging technology to develop and deliver new digital solutions. You break complex information down into understandable language.

• Be agile – You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.

Experience you’d be expected to have:

• MANDATORY: Engineering/Science degree qualification or equivalent.

• MANDATORY: Extensive knowledge of software engineering.

• MANDATORY: Over 3 years of experience of business analysis across various next generation automation tools like Blueprism & Outsystem

• PREFERRED: Understanding of BT systems stack

• PREFERRED: Experience of designing solutions that integrate with fixed and mobile networks

• Tackled process/policy obstacles to delivery

• Used knowledge of the business to sell, negotiate or persuade

• Delivered results when the deliverables were unclear

Leadership accountabilities

• Collaborative partner – You develop great working relationships with stakeholders, sharing knowledge and collaborating.

• Bold decision maker – You break down problems and make decisions using analysis, intuition and expertise.

• Change agent – You support change initiatives locally, adapting quickly and delivering change effectively.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.