BT Hiring For Security Service Designer at India Full Time

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Works with a wide range of internal and external stakeholders to define, design and agree the strategic approach for delivering complex, bespoke, managed service solutions for major corporate and public sector organisations. Acts as the service authority for the end to end managed service proposition, with engagement through the full sales lifecycle and in-life delivery process. Critical in ensuring EMS/BT’s capability to deliver customer requirements and shaping the experiences we create for our Corporate and Public Sector customers. Steers the direction of service approach in all major bids, ensuring contracts reflect an accurate and realistic service design that is deliverable and cost effective.

Directly impacts NPS scores across EMS and critical in securing new bids and growth work through their support, commercial propositions and negotiations on deals that can range in scale up to £500 million.

You’ll have the following responsibilities

Responsible for developing and managing strong customer relationships at senior level through providing specialist thought leadership and actively influencing the customer’s service strategy and operational decisions.

Accountable for the production of high-quality bid proposal documents outlining the specifications and value of our service to the customer. May be required, as part of the bid team, to lead the bid service workstream, consolidating partner and 3rd party service support into the overall solution/proposition.

Negotiating directly with the customer at senior level (up to board level) on key service components such as contractual schedule content and Service Level Agreements (SLAs), in addition to third party contract service support, ensuring flow down of service constraints.

Facilitating and contributing to innovation of approaches, using specialist knowledge of BT’s products and services to underpin service delivery.

Accountable for accurate resource forecasting to ensure we will be able to deliver the contract requirements and suggesting mitigations of any potential resourcing / capability risks.

Contributing to development and implementation of unit policies, documentation and procedures, to ensure we re-use and optimise design methodologies where applicable.

Managing customer due diligence of successful newbusiness and handover of the service design to the Service Introduction team and all stakeholders involved in delivery, to ensure understanding and compliance against key customer requirements.· Key Behaviours: Customer Champion, Collaborative Partner, Inspiring Communicator

No people manager responsibilities

Provide support to peers and colleagues

Provide mentoring role if required / requested

Lead, provide direction and proactively drive strategic direction of the service architecture practice to improve capability of the practice

Be recognised as a lead expert in his/her own discipline and as a Subject Matter Expert on specific service architecture disciplines/models

May provide management cover for the Senior Specialist

May deliver presentations to market including industry events and major account customers

May lead planning for team training and development to meet evolving business objectives

Ability to lead and motivate cross functional teams to ensure delivery to cost, quality and time

You’ll have the following skills & experience

Works as one of over 40 service design specialists to provide UK wide capability and has overall accountability and ownership for proactively managing their own work.

Significant cross function and Line of Business stakeholder management responsibilities as well as direct interaction with customers, requiring strong communication, commercial acumen, presentational· and negotiation skills and knowledge of leading-edge technologies and best practice service delivery.

Required to liaise, negotiate and agree a service model with key teams across Enterprise: Managed Service, Finance, Legal, Security, Commercial, Service Delivery, Service Management, and all stakeholders holding a responsibility for definition and delivery of any component of the service solution.

Significant impact on BT winning new complex business, working within the Market Units to represent Enterprise Service and enable the Customer Facing Unit (CFU) to achieve financial targets and secure new revenues

Skilled to a minimum ITIL 4 Foundation, expected to progress to Intermediate ITIL disciplines including ITIL4 Managing Professional.

If necessary, the role holder is responsible for obtaining and maintaining a security clearance at an appropriate level once it is awarded to them, for example SC and MPPV Clearance.

Ability to impact the business by influencing decisions through advice/quality of work produced by self/others.

• Able to maintain a reputation for quality and delivery of their expertise to the business.· Assists and may lead in the definition of strategy and evolution and associated investments for Group/LoB.

Responsible for engineering delivery plans for a small project.

Leads on the transformation strategy for service solutions

Experience:
The role holder should be able to leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. The role holder may also play a key part in the BT wide professional communities.

A broad experience and or understanding in delivering service to business customers, ranging from medium commercial / retail enterprises to large public sector.

A thorough understanding of the service strategy for Corporate & Public Sector, the organisation, processes and stake holders required to assure an agreed deliverable quality service design.

Commercial acumen and competency that enables identification of cost versus value and able to present such to stake holders.

Acting as a key contributor in a complex/ critical environment

Experience/knowledge in IT Security is not mandatory although advantageous to have :

• an awareness of Cyber Security Vendors, their Products and their application in medium to large organisations.
• an awareness of Cyber security guiding principles and best practices
• Recent IT skills and knowledge including cloud Infrastructure, software and networks

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!