BT Hiring for Software Engineer Support – Cisco Contact Center at Bengaluru, India Full Time

Software Engineer Support – Cisco Contact Center

Job Req ID: 21404

Posting Date: 17 Oct 2023

Function: Software Engineering

Location:

Outer Ring Road, Bellandur, Bengaluru, India

Salary: competitive

Why this job matters

The Software Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT’s commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence.

What you’ll be doing

1. Supports on the implementation of technical solutions for both customers and colleagues and delivers on the resolution of inter-system issues, working within cross-functional squads to assist in creating and implementing technical solutions for a domain or cross domain activity within a specific technology area

2. Supports in the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation

3. Supports the design and development of software solutions in accordance with the wider architecture and security standards

4. Undertakes technical reviews to continually update knowledge and skills in software engineering principles and practices, ensuring a base level of technical specialism proficiency to enable industry and quality standards to positively impact work and customers

5. Supports with the designs of technical specifications and development of software solutions of smaller and /or less complex initiatives in partnership with team, contributing towards the quality of delivery

6. Writes, tests and reviews code, refining and rewriting as necessary under supervision and communicates to engineering professionals and colleagues involved in the project

7. Integrates existing software products and solves routine problems to enable incompatible platforms to work together

8. Maintains systems by monitoring and correcting software defects

9. Supports the implementation and maintenance of high-quality tools and automation processes to support continuous delivery and developer productivity

10. Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams

11. May support engineering and operational excellence initiatives, assisting with implementing metrics and processes for regular assessment and improvement

12. Supports in the implementation of ways to improve working processes within the area of software engineering responsibility

The skills you’ll need

Troubleshooting

Agile Development

Database Design/Development

Debugging

Programming/Scripting

Microservices/Service Oriented Architecture

Version Control

IT Security

Cloud Computing

Continuous Integration/Continuous Deployment Automation & Orchestration

Software Testing

Application Development

Algorithm Design

Software Development Lifecycle

Our leadership standards

Looking in:

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.