Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. There are two things that we want to share with anyone considering joining us. Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it. Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
SME SOHO Customer Service CIO team is looking for a talented, motivated and passionate Senior professional to be part of the design and development of highly scalable application(s) to provide best-in-class service capabilities for BT customers to drive overall NPS for Enterprise. The person should be an active practitioner of engineering excellence: keeping a high bar for quality, consistency, maintainability, efficiency, and all the other things that make software great, will work with a talented team of engineers to create state of the art software systems. You’ll have the following responsibilities
Principal Responsibilities:
Business Impact:
Resources for which post holder is likely to be accountable:
______________________________________________________________ Principal Working Relationships: (internal customers and suppliers) Clients Customer Experience Leads, Business/Operational Users Specialists Vendors technical teams Service Vendor teams Finance Procurement or Unit Finance teams Person Specification: Essential Skills (Skills without which the person cannot perform the role, limit to a maximum of four skills only)
Overall Skills and Experience (Include skills that in addition to the essential skills are required for the person to perform the role in a better way)
You’ll have the following skills & experience
Essential
Desirable
Benefits
About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT How to Apply It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
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