BT Hiring for Specialist Designer Customer Contact at Adarsh Palm Retreat, India Full Time

Specialist Designer Customer Contact

Job Req ID: 16023

Posting Date: 11-May-2023

Function: Customer Service

Location:

Adarsh Palm Retreat, Bellandur, Bengaluru, India

Salary: Competitive

Recruiter: Sonam Bhatia

Hiring Manager: Kapil Kumar

Career Grade:D

External Closing Date: 15/05/2023

Job Responsibilities

Provides technical concurrence and sign off for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.

Provides consultancy on network designs for multiple platforms and/or solutions and/or customers

Develops design patterns across multiple domains.

Responsible for establishing design best practice within a unit.

Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.

Drives Right First Time solutions and leads lessons learned

Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate.

Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.

Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.