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BU Bhandari Motors Pvt Ltd Hiring for Customer Relationship Manager (CRM) at Pune Full Time
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Job description
Designation : Priority Relationship Manager – Service
Exp : 5- 7 Years – relevant
Job Location : Baner
Skills : Excellent communication skills in Marathi, Hindi & English
Expert in reports preparation & presentation
Job Role :
1. Handling Service customer complaints & Escalations
2. Handling customer service telecaller team
3. Responsible for daily service cars appointment
4. Responsible for feedback calling
5. Responsible for events calling
6. Handle dis-satisfied customers who have raised complaints through all sources.
7. Coordinate with sales and after sales department HOD’s, Dealer principle for closure of all the After Sales complaints as per the set time line.
8. With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers ( > 1year).
9. E-dealer monitoring for data quality.
10. Coordinate with MB India CRM team and after sales marketing team for CSI surveys.
11. To ensure Implementation customer life cycle communication to increase customer retention.
12. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership.
13. Develop counter measure to eliminate negative feedback from customers in future.
Interested candidate can share resume by indeed or on 9011041123
Contact Person : Sushant Jagdale – HR
Job Types: Full-time, Permanent
Salary: ₹30,000.00 – ₹35,000.00 per hour
COVID-19 considerations:
Vaccination must
Speak with the employer
+91 9011041123
Job Types: Full-time, Regular / Permanent
Salary: ₹30,000.00 – ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
Experience:
- total work: 7 years (Preferred)
- Customer service: 9 years (Preferred)
Language:
- English (Preferred)
Speak with the employer
+91 9011041123