BU Bhandari Motors Pvt Ltd Hiring for Customer Service Advisor at Pune Full Time

Designation : Service Advisor-PMGR

Education : Diploma / BE Automobile & Mechanical

Certification : Certified Service Advisor training

Experience : 3 – 4 Years

Job Location : Baner

Department : Workshop

Job role :

• You study service history of the appointed customer and prepare yourself to attend the customer one day prior.
• You interact with customers during reception and perform active reception as per the check sheet, record
• customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
• You advise customers for suitable service product and required jobs to be done as per the customers’ need.
• You share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
• You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector.
• You exhibit maximum transparency through video call interaction with customers during pre-reception, reception in –repairs and pre-delivery.
• You keep on updating the vehicle status to customers during service.
• You follow up with the workshop for completion of job as per promised time.
• You confirm the readiness of car after visual inspection and inform customer about delivery time.
• Taking a test drive after the repairs, if required or as requested by the customer.
• You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
• · You call customers after 3 days of vehicle delivery to know the post service feedback.
• · You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal

Technical competence

• Technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.
• Capable of transforming customer requirements into technical instructions for internal communication.
• A critical reviewer of work done as per the requirements of customer to meet customer expectations.

Interested candidate can apply by indeed or share resume on whats app 9011041123

Contact person : Sushant Jagdale – HR

Job Type: Full-time

Salary: ₹20,000.00 – ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Vaccination must

Ability to commute/relocate:

• Mumbai- Banglore Highway, Pune – 411045, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 9011041123