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Private Jobs / Private Sector
Capgemini Hiring for Print Services & RDS | 6 to 9 years | Pune, Mumbai & Bengaluru at Pune, Maharashtra Full Time
Full Job Description
Job Description
Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Primary Skills
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Troubleshooting Printers
Secondary Skills
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions.
Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Primary Skills
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Troubleshooting Printers
Secondary Skills
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions.