Careers at Tide Hiring for Customer Service Associate (reKYC) Banking/Fintech – Contract (Remote) at Hyderābād Full Time

About You

You’ll be joining a new team running customer lifecycle event processes owned by our KYC function – initially this will cover company liquidations and dissolutions but the scope may expand over time. Joining this team, you won’t need any prior experience in insolvencies and dissolutions, or in financial services more generally, you will, however be an ambitious self-starter able to pick up and follow new procedures quickly and accurately.

The processes you’ll be running are important so you’ll have a keen eye for detail. They are also customer facing so you’ll need excellent communication skills – you won’t be talking to customers face to face or on the phone but you’ll be responding to any queries they have. You’ll also be comfortable with data – extracting reports and using spreadsheets.

You’ll be ambitious and looking for a new opportunity in a new and growing team with exciting future opportunities as it, and Tide, expand further in our mission to save businesses time and money every day. As a KYC Operations Analyst, you will report to the KYC Operations Team Lead and have the opportunity to work alongside other talented team members at Tide.

Some of the things you’ll be doing:

• Executing the end to end process for Liquidations and Dissolutions
• Identifying Liquidations and Dissolutions
• Internal actions required (including blocking and closing accounts) and liaising with other Tide functions where required
• Communicating to members and answering questions
• Notifying external stakeholders (the Crown or its representatives) and transferring balances owed
• Assisting in evolving and improving current processes and procedures to drive efficiencies
• Ensuring data is correctly captured to assist reporting/MI for internal (and where required) external stakeholders
• Analyzing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution

What you’ll get in return:

• Competitive Salary
• 2 Paid leaves per month
• Family & Self Health Insurance
• Life & Accidental Insurance
• Company IT assets (Laptop, Mouse, etc.)

You’ll be a great fit if:

• You have excellent English and communication skills
• You are comfortable with data and spreadsheets
• You are customer focused and have experience dealing directly with customers
• You have really strong organizational skills
• You are always on the lookout for new and better ways of doing things
• You are are experienced using office tools such as GSuite
• You have 1+ years’ experience in a fast-paced operational environment
• You have worked in start-ups
• You have financial services experience
• You have used Zendesk or equivalent tools

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:

Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.

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