Ceorra Technologies Private Limited Hiring for Customer Care Executive at Ahmedabad Full Time

• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
• curating streamlined email and social media communication mediums for offers, updates, and much more
• dealing with customer issues and churning out an easy-to-follow solution
• handling customer concerns and complaints in a timely manner
• establishing a positive rapport with all clients and customers in person or via phone
• forming reports based on customer satisfaction statistics and helping their team to develop new skills
• fixing appointments based on the availability of customers and clients
• interacting with customers to ensure they have a desirable and shareable experience

Job Type: Full-time

Pay: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Iscon Elegance, Ahmedabad – 380015, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)