Cetas Solutions Pvt Ltd Hiring for Customer Service Representative at Pune Full Time

• Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers who are calling to receive quotes for new charters or ask questions about upcoming charters
• Easily navigate through multiple systems and websites
• Using basic sales techniques, understand customer’s needs to receive all required information needed to develop quote, upsell on every interaction to increase the value of the order, or identify other sales opportunities within ABC Company
• Once information has been received from customer, develop the quote which will need to include any local requirements, consideration for any applicable ancillary fees, and mapping out trip
• Enters and sends booking invitations to locations with available capacity (via phone, Sharepoint or Outlook depending on appointment urgency)

Job Type: Full-time

Pay: ₹18,000.00 – ₹30,000.00 per month

Schedule:

• Day shift
• Morning shift

Ability to commute/relocate:

• Pune, Pune – 411001, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)