Chai Point Hiring for Cafe Staff at Mumbai, Maharashtra, India Full Time

We are seeking a dedicated and customer-oriented individual to join our team as a Store Partner at our tea-based Quick Service Restaurant (QSR). As a Store Partner, you will play a crucial role in ensuring the smooth operation of the store, providing exceptional service to our customers, and contributing to the overall success of the establishment.

Key Responsibilities

Customer Service:

• Greet customers warmly and assist them in making product selections.
• Provide product information, recommendations, and suggestive selling to enhance customer experience.
• Handle customer inquiries, concerns, and complaints in a professional and efficient manner.
• Ensure customer satisfaction by delivering high-quality service and resolving issues promptly.

Operational Support

• Assist in the preparation of tea-based beverages, ensuring adherence to recipes, quality standards, and presentation.
• Maintain cleanliness and organization of the store, including workstations, equipment, and dining areas.
• Follow proper food safety and sanitation procedures to uphold health and safety standards.
• Operate cash registers, handle transactions accurately, and process payments efficiently.

Team Collaboration

• Work collaboratively with team members to achieve store targets and objectives.
• Foster a positive work environment by demonstrating teamwork, respect, and professionalism.

Compliance And Safety

• Adhere to company policies, procedures, and standards at all times.
• Maintain compliance with health and safety regulations, including food handling and sanitation guidelines.
• Report any safety hazards, incidents, or maintenance issues to management promptly.

Qualifications

• Education:10th/ 12th pass
• Strong interpersonal and communication skills.
• Ability to work effectively in a fast-paced environment.
• Excellent customer service skills with a friendly and approachable demeanor.
• Basic math skills for handling transactions.
• Previous experience in the food service industry is preferred.
• Flexibility to work various shifts, including evenings, weekends, and holidays.