Chandi Hospitality Group Hiring for Call Center Operations Manager at Mohali Full Time

Call Center Operations Manager

Include:

• Liaison with superior to make decisions for operational activities and set strategic goals
• Planning and monitoring the day-to-day running of business to ensure smooth progress
• Supervising staff from different departments and provide constructive feedback

Job brief

Call Center Operations organizes and oversees the daily operations of the company. The one to ensure that the business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The DO must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Responsibilities

• Liaise with owners to make decisions for operational activities and set strategic goals
• Assess and implement the vision statement across the businesses
• Plan and monitor the day-to-day call center is running of business to ensure smooth progress
• Supervise staff and provide constructive feedback
• Evaluate regularly the efficiency of call center operations and procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability of the call center operations
• Revise and/or formulate policies, SOP’s, and promote their implementation
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Knowledge of legal management practices including hiring, wage and hour laws, safety and progressive discipline as well as the ability to learn, follow, and impart internal corporate policies pertaining to management practices and procedures
• Serve as a resource for all candidates (with Pardeep Singh (Sunny) and have final accountability for every hire.
• Assume additional responsibilities as assigned.

Assets

• Proven experience as Call Center Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Calm persona under pressure, ability to problem solve in a rational process
• Ability to manage and conduct multi level personnel meetings
• Working knowledge of data analysis and performance/operation metrics

Job Type: Full-time

Pay: ₹40,000.00 – ₹60,000.00 per month

Benefits:

• Paid time off

Schedule:

• Night shift
• Weekend availability

Ability to commute/relocate:

• Mohali – 140308, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 4 years (Preferred)

Speak with the employer
+91 926-695-5086
Expected Start Date: 10/03/2023