Change HealthcareHiring for Government Relations Supervisor at New Delhi, Delhi Full Time

What will I be responsible for in this job? (brief summary of the role)

This position is responsible for managing the various activities and initiatives of the staff within the Government Relations department. The management responsibilities include ensuring business goals and objectives are met. Translate generalized business goals and objectives into concrete strategy and tactical plans, effectively manage internal and external resources and teams, identify issues and obstacles and implement resolutions to meet timelines and deliverables. This position is responsible for meeting Government Relations’ activities/goals while developing and implementing new strategies to ensure goals are continually met.

What are the requirements?

• Years of experience:

Previous Team Lead role. 1 – 2 years of experience with demonstrated success with Change Healthcare’s Medicare Outreach process and mastery of MMS data entry. Demonstrated understanding of the Medicaid application process. Understanding of Medicare, Medicaid, and Managed Care. Must maintain understanding of changes in state eligibility requirements.

• Education:

Bachelor’s Degree in business management, health care administration, finance or a related field from an accredited college or university which demonstrates the ability to perform the functions of the position or 2+ years of experience in Government Relations/Outreach Department.

• Physical requirements:

Physical Activities – While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk.

Weight Lifted/Force Exerted – The employee’s job does not require weight to be lifted or force exerted.

Vision Requirements – Specific vision abilities required by this job include close vision and the ability to adjust focus.

What critical skills are needed for you to consider someone for this position?

1. Oversee Government Relations staff production and response rate as well as manage unit’s daily, weekly and monthly activities.

2. Meet departmental weekly and monthly production goals of staff who act as Eligibility Liaisons, Senior Eligibility Liaisons, Appeals & Hearing Specialists and Support Specialists

3. Develop and implement strategies and tools to ensure that the unit, as a whole meet their activity and production goals. Also is primarily responsible to develop, implement, and monitor strategies to assure quality and accuracy.

4. Oversee all Government Relations staff activity and ensure that proper analysis, tracking and reporting on this activity is accomplished appropriately.

5. Oversee that quality standards are being met by ensuring that staff are monitored for timely and proper communication with Medicaid agency contacts regarding Case Status Request inquiries, Already Enrolled inquires, denial reason inquiries, cases pending over 90 days and pending notice follow-up. Ensure that the Reed and Associate reports are completed in a timely and accurate manner. Also ensure that staff process incoming mail from government agencies and eligibility status verification, including coding in MMS, updating monthly statistical logs, scanning and disposition of eligibility verifications promptly, accurately and in a HIPAA compliant manner.

6. Lead, direct, motivate and develop the various Government Relations staff on performing at optimal production levels at all times.

7. Participate in the coordination of Humana Case Management activities, including eligibility status follow-up, case coding and reporting activities and provide feedback for operational and technical improvement for the Humana Case Management initiative.

8. Assist in the overview, analytical, and data management/reports supporting the operational aspects for Government Relations, including Humana Case Management.

9. Conduct training and oversight of the Government Relations staff operations including, but not limited to performance evaluations, direction, activities assignment and intervention, reporting and discipline.

10. Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of Change Healthcare’s Government Relations operations.

What other skills/experience would be helpful to have?

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.